Computers & Electronics

how to cancel rogers home monitoring contract

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  • May 7th, 2019 6:08 pm
Member
Sep 29, 2018
242 posts
145 upvotes

how to cancel rogers home monitoring contract

HI, i have rogers smart home monitoring 24 months contract. now i am moving out of country but rogers guys asking to pay the remain 8 months contract amount. please suggest how to avoid this. thanks
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Deal Expert
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Mar 23, 2009
22529 posts
8939 upvotes
Toronto
rooney8646 wrote: HI, i have rogers smart home monitoring 24 months contract. now i am moving out of country but rogers guys asking to pay the remain 8 months contract amount. please suggest how to avoid this. thanks
According to the agreement, you owe them the early cancellation fee. Remember, the "free" equipment they provide for you is paid for by your 24 monthly payments.

https://www.rogers.com/cms/pdf/Home-Mon ... 292017.pdf

Is your early cancellation fee the full amount for the 8 months? Or is it just a portion of those 8 months?

EARLY CANCELLATION FEE (applicable to term commitment customers only)

Only the value of the economic inducement granted to you on the price of your Equipment including the amount of any credited cost of installing the Equipment upon entering into your Service Agreement Term will be used to calculate the Early Cancellation Fee (“ECF”).Your economic inducement is confirmed in the accompanying Order Confirmation.

An ECF applies if you have been granted an economic inducement, and if, for any reason, your Home Monitoring Service or your new term is terminated prior to the end of your Service Agreement Term. The ECF is is equal to your economic inducement multiplied by the number of months remaining in your Service Agreement Term divided by the total number of months of your Service Agreement Term (plus applicable taxes). In other words:

ECF = economic inducement x # months left in your Service Agreement Term ÷ total # months in your Service Agreement Term + applicable taxes.

At the end of your Service Agreement Term, your plan will automatically default to a month-to- month term. Rogers may contact you at any time to propose a renewal of your Rogers plan. If you do not wish to renew your plan when contacted, you will retain your existing plan and your existing agreement with us, unchanged, until those are changed or terminated in accordance with the terms of the Service Agreement governing that plan.
Member
Sep 29, 2018
242 posts
145 upvotes
EugW wrote: According to the agreement, you owe them the early cancellation fee. Remember, the "free" equipment they provide for you is paid for by your 24 monthly payments.

https://www.rogers.com/cms/pdf/Home-Mon ... 292017.pdf

Is your early cancellation fee the full amount for the 8 months? Or is it just a portion of those 8 months?

EARLY CANCELLATION FEE (applicable to term commitment customers only)

Only the value of the economic inducement granted to you on the price of your Equipment including the amount of any credited cost of installing the Equipment upon entering into your Service Agreement Term will be used to calculate the Early Cancellation Fee (“ECF”).Your economic inducement is confirmed in the accompanying Order Confirmation.

An ECF applies if you have been granted an economic inducement, and if, for any reason, your Home Monitoring Service or your new term is terminated prior to the end of your Service Agreement Term. The ECF is is equal to your economic inducement multiplied by the number of months remaining in your Service Agreement Term divided by the total number of months of your Service Agreement Term (plus applicable taxes). In other words:

ECF = economic inducement x # months left in your Service Agreement Term ÷ total # months in your Service Agreement Term + applicable taxes.

At the end of your Service Agreement Term, your plan will automatically default to a month-to- month term. Rogers may contact you at any time to propose a renewal of your Rogers plan. If you do not wish to renew your plan when contacted, you will retain your existing plan and your existing agreement with us, unchanged, until those are changed or terminated in accordance with the terms of the Service Agreement governing that plan.
they are asking the remaining contract full 8 months payment
Sr. Member
User avatar
Jan 19, 2006
581 posts
463 upvotes
BC
If they allow a move to another residence, but the location of your new residence is not served by Rogers, perhaps they might forgo the fees.

Get my drift?

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