How to claim Air Canada voucher due to COVID?

JKCanada wrote: ↑ So we had international travel June 3rd that was canceled due to COVID.
We had the reservation through Expedia. Last email they sent us is that we have credit with the airline (AC), but they're still working to understand expiry date of the credit. I never received info after that.

From research I understand that AC had allowed customers to request no expiry, fully transferable vouchers for canceled travel within that period. Question is how do I ask for that?
It's not clear from the media publications AC did, nor on AC or Expedia websites. I'm not even sure what's the validity on my current credit, but from research it says 24 months, although I never received confirmation from Expedia about that.

Thanks.

mr2711 wrote: ↑ Following. When I called them in April, they sent me below email mentioning that my credit will expire in April 2021. I think Air Canada was giving vouchers valid only for 1 year at that time.

Dear XXXXX,

Thank you for contacting Expedia.ca regarding the cancellation of your airline reservation with Expedia.

Kindly find below the details of how to redeem your credit with Expedia & Air Canada.

Although the original tickets purchased are non-refundable, the airline allows you the option to use the value of these tickets towards a future reservation. Your future itinerary must comply with the following conditions:

The new itinerary must be booked with the same airline; the airline you are booked with is Air Canada.

The same passengers must be traveling; Name of passenger is 1.XXXXXXXX 2.XXXXXXXXX

The new itinerary must be re-booked and Completed before 30 April 2021


Other key details to note:

Original Ticket Number: XXXXXXX
XXXXXXXX

Total held in credit (per passenger): 712.84 CAD
Change penalty (per passenger): C$0.00+applicable GST (subject to change by airline)
***The penalty amount cannot be paid from any residual credit value***


Please refer to your online Expedia.ca Itinerary #XXXXXXXXX, for the complete details of your original trip. To access your online itinerary, go to www.expedia.ca and click on “My Trips”.

When rebooking your itinerary, there may be a difference in fare. Should the fare of the new itinerary be higher than the original purchase - the difference along with the change penalty quoted above will be collected at the time of rebooking. Please note this change fee is subject to change. However, should the fare of the new itinerary be lower, please note the residual credit amount is lost, and only the applicable change penalty will be collected.

When you are ready to use your travel credit, we request that you save an itinerary within your Expedia.ca account. It is important that you only save the itinerary and do not purchase the new flight. Since prices are not guaranteed until purchased, it is in your best interest to call us as soon as you have saved your new trip. Please call us with your new itinerary number and the Expedia Booking ID as noted above for us to complete the reservation and issue the tickets.

Please feel free to contact us if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need clarification on the rules and restrictions of your travel credit.

Thank you for choosing Expedia.ca.

Expedia Customer Support Team
1-888-EXPEDIA (1-888-397-3342)or 1 (613)-780-1386
Expedia.ca

JKCanada wrote: ↑ Do you mind telling me the email address that they sent this from?
I vaguely remember receiving another communication from Expedia on the expiry date of my credit with AC, but I never found anything else from Expedia or Air Canada in my email inbox now, even when searching for the reference and itinerary numbers.

The question is, with AC revising their policy to offer indefinite transferable vouchers instead of airline credit, how can we claim such vouchers?

mr2711 wrote: ↑ Hello @JKCanada , Wondering if you got any new information from Expedia. If yes, then please share.

zeddy wrote: ↑ My son booked flights through Air Canada in March. Canceled them both and never heard from Air Canada again about his credit. He called in November and was told to fill out the form on the Air Canada website but don't expect to hear back. He went around and around with the phone CSR and the online forms for a couple of weeks with no resolution. So I tweeted Air Canada. Within 1/2 hour on a Saturday night he had his full credit and used it to book 2 new flights. And he got a really good deal on his new flights. It's ridiculous that social media works better than talking to an actual person on the phone. If you don't get a resolution soon - try Twitter.

psquare08 wrote: ↑ Hi everyone,

I have yet to receive my voucher from Air Canada, it has been 2 months now.

I can't find a customer service line or email to call. I tried to tweet as well. No luck.

Appreciate any contact details that have worked. I had booked my trip to Japan directly from Air Canada.

Chickennbeans wrote: ↑ Seriously, just call your credit card company for a chargeback.

donttoewsmebro wrote: ↑ They already accepted the voucher. That chargeback will be useless

donttoewsmebro wrote: ↑ They already accepted the voucher. That chargeback will be useless

JKCanada wrote: ↑ Thanks for letting us know. Hope it won't come to that.

I contacted Expedia again as I haven't heard back from AC. They confirmed that they sent my request to AC, and said processing time on AC's end seem to be in the 6-8 weeks range. No sweat. They also confirmed that my AC credit is valid for 24 months from date of cancelation.

mr2711 wrote: ↑ Happy New Year. Just wondering if you heard anything back from AC or Expedia?

JKCanada wrote: ↑ Happy new year! Nothing yet, tbh I'm not too concerned as the plan (COVID permitting) is to do the same trip sometime this year. But will still chase this out of principle and because who knows what the state of travel is going to be like in 6 months- if I don't hear back by end of January I'll call AC directly.