Kimberly can you please help me I am seeking a lawyer to help with my first data issues
Entrepreneurship & Small Business
How do I get out of my debit machine lease with First Data?
- Last Updated:
- Nov 8th, 2021 9:50 pm
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- QuickcallD50045
- Newbie
- Jan 7, 2020
- 5 posts
- QuickcallD50045
- Newbie
- Jan 7, 2020
- 5 posts
Can anyone give me some advice on how to deal with first data lease cancellation. I have had the payment processor for 20 months and they have taken unapproved fees that our not in my contract I have also not been paid the proper amount on credit card sales they have taken up to 20%. This past month they withdrew 145 from my business account claiming it was an annual compliance fee which is not in my contract and I seized the opportunity to cancel. Merchant services cancelled on their end but claimed it was as a courtesy and not due to compliance which is false. Now global leasing is saying I still have to buy out the contract. I am now seeking a lawyer as I can legally cancel a contract when they charge funds that are not in my contract. I stopped payment on anything first data related items but eventually had to close my business account how do I preserve my good credit
- Evil Baby
- Deal Expert
- Mar 18, 2005
- 23686 posts
- 5125 upvotes
- Niagara Falls
If you're getting legal advice, you're going to want to follow that more than anything someone on the Internet says. When I cancelled my contract, it was a similar situation. They tried to add on some new fee so I used the opportunity to cancel the contract, however what I hadn't realized is that I had signed two separate agreements. One for the service and one for the hardware. I was able to cancel the service agreement but not the hardware one. I was stuck with the hardware agreement which I had to pay for the full 5 years.QuickcallD50045 wrote: ↑ Can anyone give me some advice on how to deal with first data lease cancellation. I have had the payment processor for 20 months and they have taken unapproved fees that our not in my contract I have also not been paid the proper amount on credit card sales they have taken up to 20%. This past month they withdrew 145 from my business account claiming it was an annual compliance fee which is not in my contract and I seized the opportunity to cancel. Merchant services cancelled on their end but claimed it was as a courtesy and not due to compliance which is false. Now global leasing is saying I still have to buy out the contract. I am now seeking a lawyer as I can legally cancel a contract when they charge funds that are not in my contract. I stopped payment on anything first data related items but eventually had to close my business account how do I preserve my good credit
- QuickcallD50045
- Newbie
- Jan 7, 2020
- 5 posts
I actually only signed one agreement. All fees are on the one contract but it does indicate they may use separate entities. I am still looking for a lawyer in my area that deals with these types of contracts
- QuickcallD50045
- Newbie
- Jan 7, 2020
- 5 posts
Also my contract does not say non cancellable consumer protection states they can’t raise rates so this makes no sense.
- sexyj
- Deal Guru
- Feb 10, 2007
- 13938 posts
- 5434 upvotes
Dude.. call a laywer
QuickcallD50045 wrote: ↑ Also my contract does not say non cancellable consumer protection states they can’t raise rates so this makes no sense.
The sweetest gyal
- FrancisBacon
- Deal Addict
- May 12, 2014
- 3487 posts
- 3894 upvotes
- Montreal
You are not a consumer. You're a business owner.QuickcallD50045 wrote: ↑ consumer protection states
- RupinderC68223
- Newbie
- May 4, 2020
- 1 posts
Please help me josh . I have lease with first data .joshpereira85 wrote: ↑ Shoot me a pm and i can give you some options on how to get out of a lease like that.
- sean5326
- Newbie
- Dec 11, 2018
- 1 posts
Yes there is a way to get out... Basically if there is a rate change you have the right to cancel out of Canadian code of conduct with in 30 days of the rate change.
- thatsnazzyiphoneguy
- Deal Addict
- Oct 17, 2010
- 2059 posts
- 359 upvotes
are you still using sqaure?Evil Baby wrote: ↑ Yeah, FirstDate is a horrible company. I was able to get out of their merchant agreement because they tried to tack on some bogus fee that was not part of my initial contract, but I am still stuck with the terminal. Personally, I've just moved onto Square, as for me it's significantly cheaper over the year even though Square's per charge rate is higher.
I think I have 1 more year left on the terminal lease. It's rather disturbing how much they charge to break the contract, considering I've been with them for 4 years and they still want a grand to get out of it early. Lessoned learned however.
- thatsnazzyiphoneguy
- Deal Addict
- Oct 17, 2010
- 2059 posts
- 359 upvotes
what did first data doRupinderC68223 wrote: ↑ Please help me josh . I have lease with first data .
- thatsnazzyiphoneguy
- Deal Addict
- Oct 17, 2010
- 2059 posts
- 359 upvotes
who did you end up going withMisterTransmissionToronto wrote: ↑ I'll try to keep this brief:
I too was duped by this company. A Clover rep set me up 7 months ago, the rates weren't explained properly, the $5/month theft or damage replacement insurance on the policy was crossed out on the policy and it was all rushed through with a 5 to 10 minute phone call and a "docusign" contract - perfect for when you're in a rush and don't wish to negotiate.
Was sold by Daniel Peake in Ontario presumably. I never met him though he was supposed to visit my shop according to regulations.
When the Clover device was stolen I was left on hold for hours with their supposed "customer care" with no resolve.
Through a miracle i was put i touch with their retention division after being denied to speak with them with Customer Care.
To replace the machine OR buy out was the same price. So leaving the contract was the way to go as I was robbed by First Data/Clover a final $1500
Run do not walk away from this crooked/ arrogant and underqualified group of thieves.
- elephantrider
- Sr. Member
- Oct 31, 2012
- 631 posts
- 45 upvotes
- SCARBOROUGH
I avoided First Data after being tricked into a contract. They promised me a $500 gift card to switch over to their company on the phone. When I switched over they said that the offer is available but not applicable to me. I fought them for a long time to get that $500 until I eventually gave up. Record all conversations/phone calls with First Data!!
Black lives matter!
- Evil Baby
- Deal Expert
- Mar 18, 2005
- 23686 posts
- 5125 upvotes
- Niagara Falls
I am, but I'm extremely low income per year. It's a side business for my father to make a bit of cash. We work a lot with hotels which, as you can imagine during this pandemic, haven't done great.thatsnazzyiphoneguy wrote: ↑ are you still using sqaure?
- gamechanger
- Member
- Feb 18, 2014
- 325 posts
- 86 upvotes
Are you dealing with First Data directly, or through one of their resellers?elephantrider wrote: ↑I avoided First Data after being tricked into a contract. They promised me a $500 gift card to switch over to their company on the phone. When I switched over they said that the offer is available but not applicable to me. I fought them for a long time to get that $500 until I eventually gave up. Record all conversations/phone calls with First Data!!
- gamechanger
- Member
- Feb 18, 2014
- 325 posts
- 86 upvotes
- thatsnazzyiphoneguy
- Deal Addict
- Oct 17, 2010
- 2059 posts
- 359 upvotes
they ddidnt tell you their was a contract? did u get out of itelephantrider wrote: ↑ I avoided First Data after being tricked into a contract. They promised me a $500 gift card to switch over to their company on the phone. When I switched over they said that the offer is available but not applicable to me. I fought them for a long time to get that $500 until I eventually gave up. Record all conversations/phone calls with First Data!!
- elephantrider
- Sr. Member
- Oct 31, 2012
- 631 posts
- 45 upvotes
- SCARBOROUGH
I'm not sure. They wouldn't reply to my emails or phone calls. Just ghosted me. When I called First Data head office they refused to tell me whether the person was an agent or a direct employee.gamechanger wrote: ↑ Are you dealing with First Data directly, or through one of their resellers?
Last edited by elephantrider on Jun 13th, 2021 2:51 pm, edited 1 time in total.
Black lives matter!
- elephantrider
- Sr. Member
- Oct 31, 2012
- 631 posts
- 45 upvotes
- SCARBOROUGH
There was a contract and the person reassured me that they will send the gift card right away. As soon as I signed it, they stopped all communications. Not only did I not get my $500, I had to pay like $500 for my other processing company to cancel early. The person promised me that the $500 gift card will make up for the cancellation fee. The person could had waited a few more months for my contract my other processing agent instead of screwing me over like that. If it was an agent, First Data protected him more than me, the paying customer. In the end it was not worth the time or money to argue with them, but I would rather pay more than be victimized like that again.thatsnazzyiphoneguy wrote: ↑ they ddidnt tell you their was a contract? did u get out of it
That's why I say record all phone calls with them.
Black lives matter!
- thatsnazzyiphoneguy
- Deal Addict
- Oct 17, 2010
- 2059 posts
- 359 upvotes
Thats sucks alot. the sale rep should be fired.elephantrider wrote: ↑ There was a contract and the person reassured me that they will send the gift card right away. As soon as I signed it, they stopped all communications. Not only did I not get my $500, I had to pay like $500 for my other processing company to cancel early. The person promised me that the $500 gift card will make up for the cancellation fee. The person could had waited a few more months for my contract my other processing agent instead of screwing me over like that. If it was an agent, First Data protected him more than me, the paying customer. In the end it was not worth the time or money to argue with them, but I would rather pay more than be victimized like that again.
That's why I say record all phone calls with them.
Are u still using first data / clovers ?
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