How to get CC chargeback if payment went thru Paypal?

Catnippy wrote: ↑ I ordered something from a US company in February. Printed out the order. No acknowledgement from them for order or dispatch date. But the amount was deducted from my CC. I emailed them 3 times sending them a screenshot of the order, but no response. CC company says I must provide proof of interactions and refusal to send product by the seller. How do I get a chargeback on my CC if I'm getting no response from the company? Btw, they're still emailing me sales brochures so they're not out of business.

Catnippy wrote: ↑ I don't have a Paypal account. When I ordered, the payment page showed pay by CC, then it dropped into a Paypal window, and I entered my CC card number and info. So I wouldn't know how to get a chargeback through Paypal without an account. Question: if I call a 1-800 ... number in the US from Canada, is it still free? I've only been emailing because I don't want to hold on forever and incur long distance.

djdestroyer wrote: ↑ Sure this isn't a scam? Sounds weird.

Catnippy wrote: ↑ I don't have a Paypal account. When I ordered, the payment page showed pay by CC, then it dropped into a Paypal window, and I entered my CC card number and info. So I wouldn't know how to get a chargeback through Paypal without an account. Question: if I call a 1-800 ... number in the US from Canada, is it still free? I've only been emailing because I don't want to hold on forever and incur long distance.

aaron158 wrote: ↑ 800 numbers are total free. just call paypal ask for the dispute department. they can manually open the dispute for u since u used a guest checkout.