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How to handle Performance Metrics: Quality and Production Quotas

  • Last Updated:
  • Sep 19th, 2020 10:37 am
[OP]
Member
Sep 28, 2006
259 posts
202 upvotes
Toronto

How to handle Performance Metrics: Quality and Production Quotas

Got a call today and I'm in consideration for a Compliance role in Banking. The job itself seemed alright until the recruiter mentioned that there would be production quotas on a daily basis, and then my files would get checked by a quality team for any errors or discrepancies.

So, now I have to rush through my work to meet quotas, and I'm also expected to be perfect in the eyes of the quality team. If not, that could possibly impact any future raises or being considered for internal growth, solely because I might not be meeting production targets because I have to be a perfectionist. I have a feeling this will be the end all be all.

Anyone have expertise with this? Am I overthinking this? Since when did we starting having warehouse type metrics in corporate roles?

Should I stay away from roles like these? Thanks.
3 replies
Deal Addict
Jan 1, 2017
1185 posts
1024 upvotes
First time I am hearing of something like this in compliance. Talk to the higher manager and ask him/her about it. Recruiters sometimes don’t understand the roles well at the banks.

Is this a junior operations role?
Deal Fanatic
User avatar
Dec 8, 2007
5026 posts
1202 upvotes
Very common in the corporate world. This has its basis in Taylorism. Look it up.

How many widgets you can produce ... calls made, deals adjudicated, EPS reports filed, compliance reports reviewed ... whatever. Compliance roles in banks are absolutely brutal, thankless jobs, where you are very much a "check the box" cog in the machine. The grunts have very little if any latitude in their jobs. That belongs to some guy in 'national office' who may have never done the job but 'owns the process'. The bankers don't care. They have clients and deals to close and will get you what you need as soon as possible and will follow up with you daily to see if things are approved. Daily. You want to know what will kill your career faster than not meeting metrics? Putting the brakes on a deal and jeopardizing millions of dollars of revenues. It is the perfect recipe for a pressure cooker environment.

The good news? It doesn't take much to shine in these roles. Hit your metrics, have a positive attitude, and don't drop the ball on anything and you'll be out of there in 18 months.
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[OP]
Member
Sep 28, 2006
259 posts
202 upvotes
Toronto
ProductGuy wrote: First time I am hearing of something like this in compliance. Talk to the higher manager and ask him/her about it. Recruiters sometimes don’t understand the roles well at the banks.

Is this a junior operations role?
Not junior at all. Requires 4 years of experience.

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