How is it that Walmart.ca is so terrible?
I placed an order online and walmart split it into two shipments. One of them got to me fine (a $1.97 bottle of cooking oil), the other (a random assortment of household items) got lost in transit (what the tracking info shows) or returned to the warehouse (what the customer service chat agent told me).
I was supposed to be refunded for the items that did not arrive, to the tune of $27.69. On 4/13/18 I was refunded $20.95, so I brought it up again and was apologized to and then told they’d fix it and I’d get the remaining $6.74 refunded to me in a couple of days.
A couple of days have now come and gone and I see a refund for only $2.77. Meaning that this is (a) now the 3rd time I’ve had to bring this up, not counting all the times I inquired about my order and got told to just wait longer, and (b) still wrong. They still owe me $3.97.
I don’t understand why this is so difficult to get right. The numbers I’m being refunded seem completely arbitrary. It's just shady AF. I shouldn't need to double check their math to make sure everything was calculated correctly and I'm not being screwed over. I know the saying "don't attribute to malice what you could attribute to incompetence," but at a certain point if these problems are so persistent, that's system design not human error.
Also on my order history they logged the items as returned several days before I reached out to inquire about them, but they did not think to start refunding me until after I complained. I wonder how much walmart profits from people who either don't complain and people who don't double check that the refund amount is correct.
I was supposed to be refunded for the items that did not arrive, to the tune of $27.69. On 4/13/18 I was refunded $20.95, so I brought it up again and was apologized to and then told they’d fix it and I’d get the remaining $6.74 refunded to me in a couple of days.
A couple of days have now come and gone and I see a refund for only $2.77. Meaning that this is (a) now the 3rd time I’ve had to bring this up, not counting all the times I inquired about my order and got told to just wait longer, and (b) still wrong. They still owe me $3.97.
I don’t understand why this is so difficult to get right. The numbers I’m being refunded seem completely arbitrary. It's just shady AF. I shouldn't need to double check their math to make sure everything was calculated correctly and I'm not being screwed over. I know the saying "don't attribute to malice what you could attribute to incompetence," but at a certain point if these problems are so persistent, that's system design not human error.
Also on my order history they logged the items as returned several days before I reached out to inquire about them, but they did not think to start refunding me until after I complained. I wonder how much walmart profits from people who either don't complain and people who don't double check that the refund amount is correct.
