Shopping Discussion

HP Replacement/repair policy

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  • May 15th, 2011 3:23 pm
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Mar 4, 2011
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Kitchener. Ontario

HP Replacement/repair policy

I just bought the hp g62 laptop when I noticed the disk drive doesn't work. I called hp and they are willing to replace it. Now I was wondering, will they change the video card for me if I request it? Right now the HDMI LOOKS TERRIBLE!!!
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Aug 13, 2009
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gety your money back and buy an ASUS
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Laird of Glencoe and Lochaber
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Jan 30, 2007
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Surrey
nayan97 wrote: I just bought the hp g62 laptop when I noticed the disk drive doesn't work. I called hp and they are willing to replace it. Now I was wondering, will they change the video card for me if I request it? Right now the HDMI LOOKS TERRIBLE!!!

Why not just phone HP and ask, since clearly this is a situation with specific elements to consider.
Deal Guru
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Nov 5, 2001
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Edmonton
What do you mean by 'the HDMI looks terrible'?

Could be very subjective, from poor quality cable used, bad video settings, poor software playback, etc.


Most G62 series are integrated mainboard graphics. They will replace the mainboard if there is a video issue due to hardware. Tell them to look at it and hope for the best.
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Mar 11, 2008
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Langley
I am not sure what "just bought" means but if an item I buy becomes defective or does not live up to expectations within the return policy I would always return it versus getting it fixed.
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Nov 4, 2006
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Hunter316 wrote: I am not sure what "just bought" means but if an item I buy becomes defective or does not live up to expectations within the return policy I would always return it versus getting it fixed.

this would be my suggestion as well, if 'just bought' falls within exchange/return policy of said store the laptop was purchased from.

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