HSBC: So hard to reach, so aggravating to deal with. Does anyone like them?
I've noticed HSBC getting more and more uncompetitive over the years but did notice a very good offer for a 3% cash back credit card on US soil. This seems very unusual. Its impossible to get anything good in the way of a credit card offer in Canada if its in US$. So I called them. After a few minutes on hold with the same messages repeating ad nauseum I was transferred to the right department or so she thought. On hold there for over 30 minutes hearing the same message at least 30 times with the same infuriating music droning on, repeating endlessly, just 1 song to wear you out so you hang up and give up. Then when that person got to the phone she said I got the wrong department and when I called another number I was offered a messaging option which I took as I didn't want to spend the rest of the day on hold. What was incredulous about this experience is that the 3rd place I contacted was their "International" department. Can you imagine losing your wallet, you're stranded with not a dime in a foreign country where you may not speak the language, and you're waiting on hold for an hour to tell these idiots to freeze your card? What if you need a cash emergency? How do you contact them? There wasn't even a chat option I saw. Here's their contact us page. Do you see chat on this page?
https://www.hsbc.ca/contact-us/
Here's their US page.
https://www.us.hsbc.com/customer-servic ... 3Afalse%7D
There seems to be a chat option there but its just a bot. Useless. More lies.
How could they possibly not have chat? If you find the local number of a branch that's also a no go. They don't pick up the phone! Its the exact same recording you get when you call their main number. More lies. More total disrespect to the customer.
This has to be the worst customer service imaginable.
https://www.hsbc.ca/contact-us/
Here's their US page.
https://www.us.hsbc.com/customer-servic ... 3Afalse%7D
There seems to be a chat option there but its just a bot. Useless. More lies.
How could they possibly not have chat? If you find the local number of a branch that's also a no go. They don't pick up the phone! Its the exact same recording you get when you call their main number. More lies. More total disrespect to the customer.
This has to be the worst customer service imaginable.