Hudson’s Bay shipped me the wrong item and refused the return
I bought a pink/white floral dress from the bay’s website. To my great surprise, they mailed an old grandma’s black dress to me instead!
When I brought the wrong item back to the store, I was told that item was from Sears, the stores don’t carry the item. So I was advised to go back to online customer service.
Then my nightmare started from here. I called the CSR, and explained the situation to them, then I used the return label CSR sent me to mail the dress back. However, while was waiting and waiting for the refund, every time I called the bay, I was told that the item was received and the refund is under process. Then last Friday, a supervisor called me and told me that the return was refused, because it’s not matching with the item on the order!!!
EXCUSE ME? Now you know the item is not matching, then what did you do when you packed up and shipped the item to me? Did you use your last brain cell and check before you shipped?
Today I received the stupid black dress back again because they refused the refund, which made me very very
I have wasted a lot of time on this issue! Why should I be responsible for the huge mistake other people made? Is this how The bay treated its VIP customer? I have been an online shopper for more than 10 years, and I never experienced such a poor customer service before!
Every time I called them, first of all, I have to spend at least 10-15 minutes to explain what I suffer, then the line got cut off without any reason. Then I have to repeat the call and got cut off again! I will really sue the person who “cheated”on the packing and shipping, no matter how much I would pay. Bet It is better a mistake than a cheating! Stupid company!
When I brought the wrong item back to the store, I was told that item was from Sears, the stores don’t carry the item. So I was advised to go back to online customer service.
Then my nightmare started from here. I called the CSR, and explained the situation to them, then I used the return label CSR sent me to mail the dress back. However, while was waiting and waiting for the refund, every time I called the bay, I was told that the item was received and the refund is under process. Then last Friday, a supervisor called me and told me that the return was refused, because it’s not matching with the item on the order!!!
EXCUSE ME? Now you know the item is not matching, then what did you do when you packed up and shipped the item to me? Did you use your last brain cell and check before you shipped?
Today I received the stupid black dress back again because they refused the refund, which made me very very
I have wasted a lot of time on this issue! Why should I be responsible for the huge mistake other people made? Is this how The bay treated its VIP customer? I have been an online shopper for more than 10 years, and I never experienced such a poor customer service before!Every time I called them, first of all, I have to spend at least 10-15 minutes to explain what I suffer, then the line got cut off without any reason. Then I have to repeat the call and got cut off again! I will really sue the person who “cheated”on the packing and shipping, no matter how much I would pay. Bet It is better a mistake than a cheating! Stupid company!
