Automotive

Hyundai does not fix my backup sensors under warranty because of a scratch

  • Last Updated:
  • Feb 26th, 2018 6:26 pm
[OP]
Newbie
Apr 14, 2011
44 posts
28 upvotes

Hyundai does not fix my backup sensors under warranty because of a scratch

I own a 2016 Santa Fe (purchased brand new) and the backup sensors stopped beeping a couple of months ago. The issue is intermittent and happens time to time. Because of the same issue, I slightly scratched the left side of the rear bumper when backing up into my parking spot. I took the car to a dealership and was told because of the scratch, the sensors cannot be replaced under the warranty. I have no way of proving that the scratch happened after the sensors stopped working.

I really would like to know if such a small accident/scratch voids the warranty and I'm left to pay for the replacement + labour.

Appreciate any advise and tips.

santa-fe-scratch.jpg
49 replies
Deal Addict
User avatar
Oct 13, 2007
3373 posts
2001 upvotes
Edmonton
hosseinpn wrote: I own a 2016 Santa Fe (purchased brand new) and the backup sensors stopped beeping a couple of months ago. The issue is intermittent and happens time to time. Because of the same issue, I slightly scratched the left side of the rear bumper when backing up into my parking spot. I took the car to a dealership and was told because of the scratch, the sensors cannot be replaced under the warranty. I have no way of proving that the scratch happened after the sensors stopped working.

I really would like to know if such a small accident/scratch voids the warranty and I'm left to pay for the replacement + labour.

Appreciate any advise and tips.


santa-fe-scratch.jpg
Seems to me that they would need to tie the scratch to the issue with the sensors. Can the sensors be damaged by a very minor impact? I guess if my horn stops working, I better hope that there are no scratches on the front of the car.
Deal Addict
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Oct 13, 2007
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By the way, why don't you just get a touch-up pen to cover the scratches and go to a different dealer? If they didn't open a work order, there won't be a record of it.
Deal Fanatic
May 1, 2012
9605 posts
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Markham
Just go to another dealership. Every dealership works differently. Some are scummy... most Hyundai dealerships are scummy.
[OP]
Newbie
Apr 14, 2011
44 posts
28 upvotes
starchoice wrote: By the way, why don't you just get a touch-up pen to cover the scratches and go to a different dealer? If they didn't open a work order, there won't be a record of it.
Do dealerships share information? There was a work order open because I left the car with them for a day. If I go to another dealer, will that dealer see what other dealership did on the car?
Deal Expert
Aug 22, 2011
35087 posts
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Center of Universe
Just go to another dealership.
By the way, which dealership...need to name and shame them?
Deal Addict
Nov 28, 2013
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London, ON
I would open a complaint that that dealership with hyundai corp they can't do much but open the complaint. dealers don't like that.
than tell the dealer they have to prove that the scratch impacted the issue, and than contact omvic as well.

I would just do all that to piss off the dealer cause a scratch has nothing to do with the backup sensors..

and as vkizzle said.. name the dealer..

If the sensors were scratched different store, but where you are pointing doesn't seem like sensors are there.
[OP]
Newbie
Apr 14, 2011
44 posts
28 upvotes
vkizzle wrote: Just go to another dealership.
By the way, which dealership...need to name and shame them?
I wasn't going to but I think I should put it out there for anyone to see: Downtown Hyundai Toronto
sk1001 wrote: I would open a complaint that that dealership with hyundai corp they can't do much but open the complaint. dealers don't like that.
than tell the dealer they have to prove that the scratch impacted the issue, and than contact omvic as well.
I will def open a complaint because I asked the service manager multiple times to show me a proof that the scratch caused the damage. Every time he referred to the a generic statement in the handbook that any damage would void the warranty.
Deal Fanatic
May 1, 2012
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Markham
hosseinpn wrote: I wasn't going to but I think I should put it out there for anyone to see: Downtown Hyundai Toronto



I will def open a complaint because I asked the service manager multiple times to show me a proof that the scratch caused the damage. Every time he referred to the a generic statement in the handbook that any damage would void the warranty.
Sometimes people say their bumper is "scratched" and the dealership denied their warranty... then when you see the picture it's like a full on dent with the frame showing. But in your case, it's literally nothing. I wouldn't even call it a scratch, it looks like it's buff-out-able.

This dealership is just scummy. Go to another dealership and escalate it with Hyundai. No reason why this dealership shouldnt suffer for being douchey.
Deal Expert
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Apr 21, 2004
54414 posts
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Or threaten to complain to Hyundai Canada.

When my Accord's backrest beam was squeaky (it was actually broken not sure how), the dealership was playing games with me until I told them I was going to report them to Honda Canada and they quickly about faced and checked the issue out. It was within the factory warranty but I also had an eight year extended warranty.
Deal Fanatic
Sep 13, 2007
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eldiablo wrote: Provide some pics of the scratch.
Its been posted in the OP
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Deal Addict
May 17, 2012
2381 posts
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ontario
where is the backup sensor? is it anywhere near the location of the damage to the bumper? if not, the dealership you are dealing with are a bunch of crooks.
Deal Guru
Mar 22, 2004
13265 posts
3687 upvotes
RFD
Anikiri wrote: Just go to another dealership. Every dealership works differently. Some are scummy... most Hyundai dealerships are scummy.
So which car manufacturer has the least scummy stealerships?
Banned
Oct 10, 2016
758 posts
332 upvotes
Just go to an other dealership and don't make a case.
By filling a complain it might just be worst and Hyundai might just decline to honor the warranty for that repair so if you go to any dealership it will get declined.
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Jul 11, 2006
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radeonboy wrote: So which car manufacturer has the least scummy stealerships?
Not OP, but from my limited experience, Mazda has been meh, and BMW has been easy as hell to get anything done under warranty.
Deal Expert
Feb 29, 2008
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radeonboy wrote: So which car manufacturer has the least scummy stealerships?
I've never had issues with GM, Lexus and Volvo. Nissan has given me headaches.

Hyundai has 5 year warranty which is well beyond the industry standard. They have to contain warranty costs somehow. Refusing claims is one way.

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