Hyundai does not fix my backup sensors under warranty because of a scratch
I own a 2016 Santa Fe (purchased brand new) and the backup sensors stopped beeping a couple of months ago. The issue is intermittent and happens time to time. Because of the same issue, I slightly scratched the left side of the rear bumper when backing up into my parking spot. I took the car to a dealership and was told because of the scratch, the sensors cannot be replaced under the warranty. I have no way of proving that the scratch happened after the sensors stopped working.
I really would like to know if such a small accident/scratch voids the warranty and I'm left to pay for the replacement + labour.
hosseinpn wrote: ↑
I own a 2016 Santa Fe (purchased brand new) and the backup sensors stopped beeping a couple of months ago. The issue is intermittent and happens time to time. Because of the same issue, I slightly scratched the left side of the rear bumper when backing up into my parking spot. I took the car to a dealership and was told because of the scratch, the sensors cannot be replaced under the warranty. I have no way of proving that the scratch happened after the sensors stopped working.
I really would like to know if such a small accident/scratch voids the warranty and I'm left to pay for the replacement + labour.
Appreciate any advise and tips.
santa-fe-scratch.jpg
Seems to me that they would need to tie the scratch to the issue with the sensors. Can the sensors be damaged by a very minor impact? I guess if my horn stops working, I better hope that there are no scratches on the front of the car.
By the way, why don't you just get a touch-up pen to cover the scratches and go to a different dealer? If they didn't open a work order, there won't be a record of it.
starchoice wrote: ↑
By the way, why don't you just get a touch-up pen to cover the scratches and go to a different dealer? If they didn't open a work order, there won't be a record of it.
Do dealerships share information? There was a work order open because I left the car with them for a day. If I go to another dealer, will that dealer see what other dealership did on the car?
I would open a complaint that that dealership with hyundai corp they can't do much but open the complaint. dealers don't like that.
than tell the dealer they have to prove that the scratch impacted the issue, and than contact omvic as well.
I would just do all that to piss off the dealer cause a scratch has nothing to do with the backup sensors..
and as vkizzle said.. name the dealer..
If the sensors were scratched different store, but where you are pointing doesn't seem like sensors are there.
vkizzle wrote: ↑
Just go to another dealership.
By the way, which dealership...need to name and shame them?
I wasn't going to but I think I should put it out there for anyone to see: Downtown Hyundai Toronto
sk1001 wrote: ↑
I would open a complaint that that dealership with hyundai corp they can't do much but open the complaint. dealers don't like that.
than tell the dealer they have to prove that the scratch impacted the issue, and than contact omvic as well.
I will def open a complaint because I asked the service manager multiple times to show me a proof that the scratch caused the damage. Every time he referred to the a generic statement in the handbook that any damage would void the warranty.
hosseinpn wrote: ↑
I wasn't going to but I think I should put it out there for anyone to see: Downtown Hyundai Toronto
I will def open a complaint because I asked the service manager multiple times to show me a proof that the scratch caused the damage. Every time he referred to the a generic statement in the handbook that any damage would void the warranty.
Sometimes people say their bumper is "scratched" and the dealership denied their warranty... then when you see the picture it's like a full on dent with the frame showing. But in your case, it's literally nothing. I wouldn't even call it a scratch, it looks like it's buff-out-able.
This dealership is just scummy. Go to another dealership and escalate it with Hyundai. No reason why this dealership shouldnt suffer for being douchey.
When my Accord's backrest beam was squeaky (it was actually broken not sure how), the dealership was playing games with me until I told them I was going to report them to Honda Canada and they quickly about faced and checked the issue out. It was within the factory warranty but I also had an eight year extended warranty.
where is the backup sensor? is it anywhere near the location of the damage to the bumper? if not, the dealership you are dealing with are a bunch of crooks.
Just go to an other dealership and don't make a case.
By filling a complain it might just be worst and Hyundai might just decline to honor the warranty for that repair so if you go to any dealership it will get declined.
