IBM Thinkcentre M82 from Refurb.io Won't Connect to Updating Sites
I bought an IBM Thinkcentre M82 from Refurb.io and it arrived last Wednesday. It's this one: http://ca.refurb.io/products/ibm-thinkc ... mlgN.aQKUw There's a bizarre problem with it and I have absolutely no idea how it can be fixed other than either living with it or returning the desktop. Right away when it arrived, we wanted to update it. And it wouldn't connect to Windows Update. It also wouldn't download the software necessary to get BIOS updates, etc. from Lenovo. Yet, in general it worked fine -- it connected to the Internet, it connected to our home network, no problem with that. Keep in mind that nothing was added by me on the computer the first time I tried to get the updates -- no antivirus program, no nothing. I disabled the Windows Defender and the Windows Firewall. Made no difference at all. I searched for the error code (80072EE2) and it suggested firewalls and maybe that the Windows server was busy. So we tried Windows Update on our other hardwired desktop at the same time and it had no problem connecting. The only other firewall was in our router (Actiontec 1200 from Telus) and I completely disabled that and it made no difference.
So then for some reason, I decided to try our USB wireless network dongle that we use on another computer. And when I used that, I was able to update everything normally. Windows Update and updates from the Lenovo site. And then -- and here's the weird one -- I thought about bypassing the router completely and plugging in the ethernet cable directly and when I did that, it also worked fine! So that suggested strongly that it was the router.
Yet, after resets of everything, a lengthy call with a senior escalation dude from Telus who tried everything he could think of and even the replacement of the router today to a completely different model, the same problem persists. It will not connect to Windows Update or (presumably) any other update sites.
You'd think "oh, it's probably the network card" or some such thing. That's what I thought obviously. But doesn't the fact that it works when the ethernet is plugged in directly from the wall kind of exclude that or that something's wrong with the computer in general? But if there was something wrong with the router, why didn't it work even when the router was replaced?
You could say big deal, so you can't do updating unless you plug in your wireless dongle and/or plug in from the wall and everything else works. Except that I've done very little with this computer so far in an attempt to fix this weird issue. Who knows what the ramifications are of this issue? It could be something that ends up being more serious as time goes on. Obviously I should be able to use updating sites. This should work.
So I was hoping maybe someone on here could suggest something and help me fix an issue that even a senior tech agent at Telus couldn't fix. I know that a few people here bought this same desktop on sale recently. Does anyone else have this issue? And if so, how did you fix it?
Anyway, any help or suggestions would be appreciated.
So then for some reason, I decided to try our USB wireless network dongle that we use on another computer. And when I used that, I was able to update everything normally. Windows Update and updates from the Lenovo site. And then -- and here's the weird one -- I thought about bypassing the router completely and plugging in the ethernet cable directly and when I did that, it also worked fine! So that suggested strongly that it was the router.
Yet, after resets of everything, a lengthy call with a senior escalation dude from Telus who tried everything he could think of and even the replacement of the router today to a completely different model, the same problem persists. It will not connect to Windows Update or (presumably) any other update sites.
You'd think "oh, it's probably the network card" or some such thing. That's what I thought obviously. But doesn't the fact that it works when the ethernet is plugged in directly from the wall kind of exclude that or that something's wrong with the computer in general? But if there was something wrong with the router, why didn't it work even when the router was replaced?
You could say big deal, so you can't do updating unless you plug in your wireless dongle and/or plug in from the wall and everything else works. Except that I've done very little with this computer so far in an attempt to fix this weird issue. Who knows what the ramifications are of this issue? It could be something that ends up being more serious as time goes on. Obviously I should be able to use updating sites. This should work.
So I was hoping maybe someone on here could suggest something and help me fix an issue that even a senior tech agent at Telus couldn't fix. I know that a few people here bought this same desktop on sale recently. Does anyone else have this issue? And if so, how did you fix it?
Anyway, any help or suggestions would be appreciated.
If I had more time, I would have written a shorter post