ICBc Hit and run claim Process

My car was parked at crystal mall and got hit and run. One side of the car was damaged and I contacted the security at mall unfortunately there there was no witness found and camara on site. I called and filed a claim via ICBC. 3 weeks later I received an email from them and ask me to write a statement... here are the questions
Who is writing the statement? (Example: This statement is written by…. My date of birth is …… I live at ……. I am the registered owner of a …… etc.)

· Who is writing the statement

· What your claim number is

· What your current address is

· List the owners of the vehicle

· List the colour, make, and model of your vehicle

· List your license plate number

· Name who is the primary operator of the vehicle

· Confirm who has care, custody, and control of the vehicle the majority of the time it is being used

· What is the vehicle used for?

· List all drivers of this vehicle - if you live alone, please note this

· List everyone who has access to this vehicle

· List everyone who has access to your car keys

· List everywhere you keep your car keys when your vehicle is not in use

· Do you have spare keys? Where are they kept?

· Date and time your vehicle was last seen without damage

· Confirm the exact location that the vehicle was parked

· Confirm how your vehicle was parked - if parked in the street, confirm the direction you were facing (north, west, etc.), and if you were parked in a parking stall confirm if you were nose in or nose out

· Who was the last person to see the vehicle without damage?

· What was the vehicle being used for when it was last seen without damage? (ex: vehicle was last seen without damage when it was parked at home after running errands, or it was last seen without damage when it was parked at work)

· Confirm who discovered the damage

· Confirm the date and time the hit and run damage was discovered

· Confirm the damage that you discovered

· Confirm the damage you are claiming as hit and run damage is new damage

· Do you have any old damage anywhere on the vehicle or claims for damage on the vehicle

· Was there any pre-existing damage on the vehicle when you bought or leased it?

· Did you take any scene photos when you discovered the damage?

· When you discovered the damage was there any debris laying around your vehicle? If so, did you pick it up?

· Did you contact the police about this? If no, why not?

· Did you look for any witnesses who may have seen this incident?

· Did you look for any dash cameras or video surveillance cameras that may have caught this incident?

· Confirm there are no witnesses, dash cameras, or video surveillance cameras that you are aware of

· Confirm that you did not impact anything to cause this damage

· Confirm that no one you know impacted anything to cause this damage claim

Is this normal procedure as file a claim? This is my first claim with ICBC and I never thought it can be this complicated. Just wondering if anyone else has been into this situation. Any answer and suggestion are appreciated