Personal Finance

Identity theft, now dealing with Money Mart and collections

  • Last Updated:
  • Aug 15th, 2013 1:47 pm
[OP]
Sr. Member
Mar 4, 2007
708 posts
700 upvotes
Halifax

Identity theft, now dealing with Money Mart and collections

Hi all, unsure if this is the right place to post but here goes:

Back in February I noticed that the address of my CIBC Visa was changed. Since you can only do that in branch and I didnt do it, I called and started digging. Someone had gone in branch and opened an account WITH Id under my name. I've neither lost or had any of my ID or info stolen. Fast forward two weeks and all these loan applications, fraud bank accounts (depositing bogus cheques then withdrawing max amount), etc gets sent to my cousins' address I'd previously lived at a few years ago. Long story short that portable hard drive the government lost earlier this year containing people's info, well, that's how they have all my info (SIN, DOB, etc). They were ballsy since they did all of these in branch (managed to get an $11,000 loan from Citifinancial). Now I've managed to close all these accounts but there is one that was done in money mart I'm being sent to collections for. I've tried explaining what happened and that there is a confirmed true fraud warning on my credit report but this was all done before I knew my identity was stolen.

They want a police report of they won't close this off but I CANT get one. The cops say since I'm not really the "victim" and its the banks that were defrauded, I cant file a report. I also lack the information to file a report since I have no idea any of this was happened, and like I said my ID wasnt stolen or anything.

Does anyone else have experience with identity theft and companies being difficult like this? The other places were all semi reputable banks, but money mart seems scummy and they're being the biggest pain in the butt about this.

tl;dr Being pursued by Money Mart for a payday loan I didnt take out and they are sending me to collections.
9 replies
Deal Addict
Aug 4, 2010
1029 posts
246 upvotes
Hmm, that's a tough one. I'd suggest seeking legal advice from a lawyer. When anything like this happens at our FI (reputable, not anything like money mart), all we require is a file number from a police report to show that you actually filed one, but I guess the cops are not being very helpful. It seems like a weird excuse though. I mean in other instances like skimming, it can also be said that technically the bank was defrauded and not any one particular individual. Yet they are still happy to have a report filed for those instances.

Did you think of maybe going to a different police station and trying your luck..? I mean it seems that all money mart needs is a file number as well.
Sr. Member
Feb 28, 2013
945 posts
82 upvotes
Toronto
I bet they don't even believe him. Money Mart is sketchy but so are their clientele. I bet half the people who owe on payday loans are claiming it isn't their fault and they won't pay.

Obviously, Money Mart doesn't do credit checks for pay day loans so a warning there would not have helped you at all.
Jr. Member
Mar 7, 2012
194 posts
68 upvotes
I agree with trying again at a different cop shop. Don't take no for an answer if it happens again. A crime is a crime; I don't see why you can't report a crime only because you (supposedly) weren't the victim. Good luck.
Sr. Member
Jul 18, 2009
679 posts
103 upvotes
The police have to take a report if you insist, and you are a victim of fraud. You might also consider making a report to the RCMP, as they are the police charged with investing the loss of the hard drive.

You should also notify HRDC, as if this is related to the data loss, there are a lot - over half a million - of potential victims out there.

Also, contact the law firms working on the class action for the data loss. They may not be able to offer much individual help, but they need to know if victims of the privacy breech are also fraud victims.

Also, you should get credit monitoring from equifax and transunion that allows you to check your credit report frequently, and notifies you quickly if any changes are made to your credit file. It costs about $30 per month to have monitoring from both agencies.
Deal Expert
Aug 2, 2001
17911 posts
8805 upvotes
cheruboo wrote: They want a police report of they won't close this off but I CANT get one. The cops say since I'm not really the "victim" and its the banks that were defrauded, I cant file a report. I also lack the information to file a report since I have no idea any of this was happened, and like I said my ID wasnt stolen or anything.
Money Mart deals with people that try to cheat them all the time, it seems fair they want a police report.

Are you dealing with RCMP in Kelowna? If so this link might help:
http://www.rcmp-grc.gc.ca/scams-fraudes ... ol-eng.htm
Report it

If you suspect or know that you are a victim of identity theft or fraud, or if you unwittingly provided personal information or financial information:

Step 1 - Contact your local police force and file a report.
Step 2 - Contact your bank/financial institution and credit card company
Step 3 - Contact the two national credit bureaus and place a fraud alert on your credit reports.
Equifax Canada
Toll free: 1 800 465-7166
TransUnion Canada
Toll free: 1 877 525-3823
Step 4 - Always report identity theft and fraud. Contact the Canadian Anti-Fraud Centre


You may just need to bring that up with them / contact a different detachment / speak to a supervisor.
Deal Fanatic
User avatar
Mar 20, 2009
8862 posts
2688 upvotes
Vancouver
I've heard several presentations on identity theft with personal accounts from victims, and a common thread running through many of them was that the police were initially reluctant to take a report. It's an area of crime that they don't know very well and they can't do much about it. They will often use an excuse that you aren't the actual victim of the crime, or that the actual crime occurred in another jurisdiction. Be persistent. Laws are evolving, new police units to deal with the problem are being created, and escalating up the chain of command can get action.
[OP]
Sr. Member
Mar 4, 2007
708 posts
700 upvotes
Halifax
Thanks for all the help guys. I have credit monitoring set up which alerted me to half of these bogus accounts. They've all been removed and my credit report is mostly clean from them. I've done all the steps the RCMP says short of filing a report. Like you guys have said, they are reluctant so I should try and be more firm. Good idea about getting in on the class action suit.
Deal Fanatic
Jun 11, 2005
8596 posts
2368 upvotes
Mississauga
cheruboo wrote: Hi all, unsure if this is the right place to post but here goes:

Back in February I noticed that the address of my CIBC Visa was changed. Since you can only do that in branch and I didnt do it, I called and started digging. Someone had gone in branch and opened an account WITH Id under my name. I've neither lost or had any of my ID or info stolen. Fast forward two weeks and all these loan applications, fraud bank accounts (depositing bogus cheques then withdrawing max amount), etc gets sent to my cousins' address I'd previously lived at a few years ago. Long story short that portable hard drive the government lost earlier this year containing people's info, well, that's how they have all my info (SIN, DOB, etc). They were ballsy since they did all of these in branch (managed to get an $11,000 loan from Citifinancial). Now I've managed to close all these accounts but there is one that was done in money mart I'm being sent to collections for. I've tried explaining what happened and that there is a confirmed true fraud warning on my credit report but this was all done before I knew my identity was stolen.

They want a police report of they won't close this off but I CANT get one. The cops say since I'm not really the "victim" and its the banks that were defrauded, I cant file a report. I also lack the information to file a report since I have no idea any of this was happened, and like I said my ID wasnt stolen or anything.

Does anyone else have experience with identity theft and companies being difficult like this? The other places were all semi reputable banks, but money mart seems scummy and they're being the biggest pain in the butt about this.

tl;dr Being pursued by Money Mart for a payday loan I didnt take out and they are sending me to collections.
Have you tried getting the file number of the police report from CIBC?
Deal Expert
Aug 2, 2001
17911 posts
8805 upvotes
cheruboo wrote: they are reluctant so I should try and be more firm.
Show them their own webpage and they'll change their tune.

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