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Locked: I'm a CSM at Walmart, I'll (try) to answer your questions!

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I'm a CSM at Walmart, I'll (try) to answer your questions!

Actually been meaning to post this for a while, so I finally got around to it. I won't post my store location, but i'll try to get as in depth as I can if you guys ever have any questions, regarding anything! Ask away
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First reply to longazz thread

:razz:
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Guelph
Why do Wal-Mart cashiers push the Wal-Mart Mastercard so hard? I think it's annoying.
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Hugh Jass wrote: First reply to longazz thread

:razz:
Lol i'm at least expecting some complaints. if it turns into a longazz thread even better lol. I always see people post about Walmart on RFD so why not.
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xbiggz wrote: Actually been meaning to post this for a while, so I finally got around to it. I won't post my store location, but i'll try to get as in depth as I can if you guys ever have any questions, regarding anything! Ask away
[IMG]http://ec.comps.canstockphoto.com/can-s ... 669903.jpg[/IMG]
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sears_sucks wrote: Why do Wal-Mart cashiers push the Wal-Mart Mastercard so hard? I think it's annoying.
It actually does get annoying, even for me. The reason they push it so hard is because management is up there butts about it. Although my store has got less serious about it, I still do see it at a lot of other stores. Also, the cashiers are actually given incentives for it. Each cashier gets $4 added to each paycheck for every application, and sometimes we hold monthly or weekly challenges for the cashiers, for example who ever gets the most for that time frame gets a gift card, or something similar. But from a customers perspective, I know it's annoying but remember that it's management that you should be pissed at! Hope that answers your question :)
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OK here you go. 3 Qs.
What is the return period on an unopened PS3? And what is it if I have opened it? What happens if I have opened it and have opened the accompanying game but now want to return the whole thing?
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I've always wanted to start one of these threads for Walmart too. I didn't do it because I doubt I would be able to keep up with all the activity one of these threads would generate as RFD *loves* Walmart. :)

While I wasn't a CSM, I had been with the company for almost a decade (throughout high-school and undergrad) before I quit for my post-graduate studies. I had been in a variety of positions (all low level) within a store from the salesfloor to the front end (most recently at Customer Service).

Can't wait to see the firestorm this generates. ;)

EDIT: Hope the OP doesn't mind if I chime in from time to time since I have a little time now. Once school starts again, I'll disappear. :)
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coolguy007 wrote: OK here you go. 3 Qs.
What is the return period on an unopened PS3? And what is it if I have opened it? What happens if I have opened it and have opened the accompanying game but now want to return the whole thing?
Return policy for all video game consoles open/unopen is 30 days. And as for your open game, honestly it all depends on your luck. Certain managers/CSMs have no problem doing it as it becomes useless to you, others follow the policy tightly. If that were to happen, try asking for an exchange of the same game for a different console. Hope that helps!

P.S: Shoulda stated this.. a PS3 would be strictly with receipt only, just to clarify.
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coolguy007 wrote: OK here you go. 3 Qs.
What is the return period on an unopened PS3? And what is it if I have opened it? What happens if I have opened it and have opened the accompanying game but now want to return the whole thing?
While every store does have its little nuances and variations of the return policy, when I dealt with game consoles, it was always 30 days. It is fine if it's open, even the accompanying games (a pretty big exception), but we'll check the hardware out to make sure nothing fishy is going on. The receipt is a must or there is very slim chance (I'd say zero chance, but nothing is ever impossible in retail) of success.
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Is there a lot of fraud happening at Walmart? Etc. People returning items bought from somewhere else (without receipt).
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enhanced wrote: I've always wanted to start one of these threads for Walmart too. I didn't do it because I doubt I would be able to keep up with all the activity one of these threads would generate as RFD *loves* Walmart. :)

While I wasn't a CSM, I had been with the company for almost a decade (throughout high-school and undergrad) before I quit for my post-graduate studies. I had been in a variety of positions (all low level) within a store from the salesfloor to the front end (most recently at Customer Service).

Can't wait to see the firestorm this generates. ;)

EDIT: Hope the OP doesn't mind if I chime in from time to time since I have a little time now. Once school starts again, I'll disappear. :)
I actually don't mind at all! It's always good to have a second input :P
YippoHippo wrote: Is there a lot of fraud happening at Walmart? Etc. People returning items bought from somewhere else (without receipt).
Yeah this is the biggest reason as to why were trying to make the return policy strictly with receipt only. Especially when a lot of stores have clearance items, (and me being an RFDer) it's actually really easy to spot the customers doing this. Word of advice to everybody, don't try returning things worth over $50 without a receipt! Chances are you won't even get a store credit for it. We've actually only been doing exchange for the exact same thing for anything over $50 with no receipt.
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A while back, I purchased a BlackBerry PlayBook at Walmart for $149.99 and a week later Walmart had their anniversary sale and reduced the price to $118. Fortunately, I didn't have time to open the Playbook I purchased the week before.

I took it back to Walmart and I just wanted to return the unit and buy back the EXACT SAME UNIT at the lower price.

They accepted the return, clearly the box was not open. But they refused to sell me the unit back.

Is that idotic? Could they not have given me a price guarantee. Anything? I ended up walking out with no PlayBook.

Why is this dumb policy in place? They had no inventory and refused to sell me my original unit
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^^You've been had. You're supposed to be under "30 day whatever price protection" thingy.

I bet you 5bux the employee's keeping it for him/herself....
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YippoHippo wrote: Is there a lot of fraud happening at Walmart? Etc. People returning items bought from somewhere else (without receipt).
Lax return policy (compared to other retailers) + vast inventory of universal items = ripe for fraud.

There have been many instances where I knew the customer didn't purchase the item from Walmart and I still took it back. It wasn't as if we could accuse the customer of fraud as there is no proof.

Pretty much what xbiggz said, $50 is the breaking point for items without a receipt. If a customer came to me, anything under $50 I would give store credit to without question unless it were special items like games, underwear, jewellery etc. or the customer was known to the store (known fraudster). Also, if you were rude, I'd go the extra mile to deny credit as well (protip: try not to be a jerk to the CS associate).

Items over the magical $50 limit you will have to put a little effort into it. A good excuse, being friendly, bringing back the original packaging etc. will go a long way but don't expect an easy return. My store was beginning to tighten the return policy back when I worked there 6 months ago too so what xbiggz described with the new policy does sound about right. I guess the free ride is over to a degree but I'd say Walmart still has one of the best return policies in the industry.
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Gee wrote: A while back, I purchased a BlackBerry PlayBook at Walmart for $149.99 and a week later Walmart had their anniversary sale and reduced the price to $118. Fortunately, I didn't have time to open the Playbook I purchased the week before.

I took it back to Walmart and I just wanted to return the unit and buy back the EXACT SAME UNIT at the lower price.

They accepted the return, clearly the box was not open. But they refused to sell me the unit back.

Is that idotic? Could they not have given me a price guarantee. Anything? I ended up walking out with no PlayBook.

Why is this dumb policy in place? They had no inventory and refused to sell me my original unit
This is a great thing to bring up. Again, it is under the managers discretion. (which is dumb) But that's a weird situation. You should of at least gotten a price adjustment from the original price to the sale price, as this is what we do at our store. Alternativly, next time you're at the same Walmart, and there is stock of an item you're returning, first go check to see if it's in stock, and don't tell anybody, then go return it, and go back to the department and buy the thing for the reduced price. Hope that helps.
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Gee wrote: A while back, I purchased a BlackBerry PlayBook at Walmart for $149.99 and a week later Walmart had their anniversary sale and reduced the price to $118. Fortunately, I didn't have time to open the Playbook I purchased the week before.

I took it back to Walmart and I just wanted to return the unit and buy back the EXACT SAME UNIT at the lower price.

They accepted the return, clearly the box was not open. But they refused to sell me the unit back.

Is that idotic? Could they not have given me a price guarantee. Anything? I ended up walking out with no PlayBook.

Why is this dumb policy in place? They had no inventory and refused to sell me my original unit
Yeah not sure what happened there. They should have just did a simple price protection on it and given you the difference.
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Samwfive wrote: ^^You've been had. You're supposed to be under "30 day whatever price protection" thingy.

I bet you 5bux the employee's keeping it for him/herself....
I hate to say this but this is sometimes the case. I've seen a manger do it with a pair of shoes lol.
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East Gwillimbury
xbiggz wrote: This is a great thing to bring up. Again, it is under the managers discretion. (which is dumb) But that's a weird situation. You should of at least gotten a price adjustment from the original price to the sale price, as this is what we do at our store. Alternativly, next time you're at the same Walmart, and there is stock of an item you're returning, first go check to see if it's in stock, and don't tell anybody, then go return it, and go back to the department and buy the thing for the reduced price. Hope that helps.
I asked her, if they had any more units and I could just buy another one. But they were completely out of stock. I asked why I couldn't buy back the one I am returning and she said it is store policy to return all items back to RIM even if it is new and unopened.

She said she couldn't do a price adjustment either. No price protection policy.

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