Personal Finance

Impossible to reach TD over the phone

  • Last Updated:
  • May 5th, 2020 3:23 pm
[OP]
Deal Addict
Apr 27, 2015
2734 posts
1367 upvotes
Mississauga

Impossible to reach TD over the phone

Today needed to talk to TD , waited one and half hours on hold and then they said "we have technical difficulties" and just disconnected!
It's ridiculous! If all branches are closed, when they cannot allocate more people to answer the phone!
"All animals are equal but some animals are more equal than others" George Orwell
26 replies
Deal Addict
Nov 17, 2004
3082 posts
1406 upvotes
Did you try several times, or just once? This is expected right now. You know, there being a pandemic and all.
Deal Addict
Feb 10, 2018
1552 posts
1031 upvotes
Login through the app and call. It automatically verifies you and seems to speed things up. I just got access to TD rep within 2 minutes, got put on hold and reached another one within 3 minutes.
Deal Addict
May 15, 2013
1858 posts
521 upvotes
Montreal
gibor365365 wrote: Today needed to talk to TD , waited one and half hours on hold and then they said "we have technical difficulties" and just disconnected!
It's ridiculous! If all branches are closed, when they cannot allocate more people to answer the phone!
Who told you all branches are closed?
Banned
Jul 9, 2018
126 posts
163 upvotes
gibor365365 wrote: Today needed to talk to TD , waited one and half hours on hold and then they said "we have technical difficulties" and just disconnected!
It's ridiculous! If all branches are closed, when they cannot allocate more people to answer the phone!
first of all, not all branches are closed.
Second, for all the branches that were closed, half were sent to branches still open to account for extra people coming to those branches, the other half have been trained and moved to phones. You need to call during the weekday if you want to get through, or call from the app

its hard to get through because 95% of the people are calling to pay their bills, transfer money, things they could do from the app if they bothered to learn or ask for help.

what do you need help with if you dont mind me asking
Newbie
Jun 3, 2019
16 posts
15 upvotes
Toronto
The REAL reason why you cannot reach them is because they know that most people need to access their RRSP or other investments in order to pay their bills during this pandemic.

If they answer the phones, this is money that they will be forced to give to you, which empties their deep fat pockets. So it would be a lose lose situation for them to pick up the phones. I myself am in the process of transferring everything to another bank.

It's funny that they do not have time to pick up the phones but yet STILL find the time to call and HARASS me everyday in order to FORCE me to lock my pension plan for 20 years. LMFAO.
[OP]
Deal Addict
Apr 27, 2015
2734 posts
1367 upvotes
Mississauga
what do you need help with if you dont mind me asking
scam on debit card
"All animals are equal but some animals are more equal than others" George Orwell
Jr. Member
Mar 16, 2009
176 posts
241 upvotes
Toronto
abiyes wrote: The REAL reason why you cannot reach them is because they know that most people need to access their RRSP or other investments in order to pay their bills during this pandemic.

If they answer the phones, this is money that they will be forced to give to you, which empties their deep fat pockets. So it would be a lose lose situation for them to pick up the phones. I myself am in the process of transferring everything to another bank.

It's funny that they do not have time to pick up the phones but yet STILL find the time to call and HARASS me everyday in order to FORCE me to lock my pension plan for 20 years. LMFAO.
LOL.

Conspiracy theory much?
Newbie
Nov 23, 2019
55 posts
87 upvotes
Edmonton, AB
Good luck getting through I had to call them probably 50 times and the other half tried probably as many before I got through. Waiting on hold for hours and getting disconnected every time.
When I did get through it was from calling through the app because it gives them your information ahead of time.

Also it doesn't seem to matter which number you call they all end up in the same queue, I was trying to get to a mortgage person and every time I called a supposed mortgage number I had to wait on hold for an hour to be transferred to the mortgage people only for it to disconnect after another half hour on hold. It followed that patter every time too which was weird (one hour hold, get transferred, half hour wait, disconnect).
Deal Fanatic
Oct 7, 2007
9044 posts
4883 upvotes
gibor365365 wrote: Today needed to talk to TD , waited one and half hours on hold and then they said "we have technical difficulties" and just disconnected!
It's ridiculous! If all branches are closed, when they cannot allocate more people to answer the phone!
This happens to me every time I call TD Direct Investing for at least the last month. I never know how long it will be before I actually get through. Some people say calling through the app is faster but I still find it to be similar to the traditional way.
Deal Addict
User avatar
Jan 31, 2004
3106 posts
1075 upvotes
Montreal
TD's phone service during these times is just plain ridiculous.
I tried calling them for the past 3-4 weeks and waited between 4-6 hours before getting a line.
Then randomly got disconnected with them after a few minutes.

There phone system is terrible. I mean why isnt there just an option to have a call back once its our turn.
| Intel I7 9700K | Asus Z390-E Gaming | Kingston HX426C13PB3k2/32 @ 2666mhz | Asus Strix RTX 2080 Super | 970 Evo Plus 500gb NVMe | Seasonic 750PX | Define R6 USB-C | H115I Pro | Klipsch R-41PM | Dell U3818DW | Logitech Craft | Logitech MX Master 3S |
Deal Fanatic
User avatar
Dec 3, 2004
6285 posts
6781 upvotes
Edmonton
I also use the app and it puts you to the front of the line. Takes around 2-3 min.
Deal Fanatic
Dec 20, 2018
6361 posts
5417 upvotes
gibor365365 wrote: Today needed to talk to TD , waited one and half hours on hold and then they said "we have technical difficulties" and just disconnected!
It's ridiculous! If all branches are closed, when they cannot allocate more people to answer the phone!
Branches aren't closed
[OP]
Deal Addict
Apr 27, 2015
2734 posts
1367 upvotes
Mississauga
Was able to chat with TD rep today online.... he just told me call fraud department..... now the call in progress....waiting 1.5 hours.....and getting only "Thank you for continue to hold" :).. what a joke!
"All animals are equal but some animals are more equal than others" George Orwell
Deal Fanatic
Feb 4, 2015
7883 posts
4007 upvotes
Canada, Eh!!
gibor365365 wrote: Was able to chat with TD rep today online.... he just told me call fraud department..... now the call in progress....waiting 1.5 hours.....and getting only "Thank you for continue to hold" :).. what a joke!
They are a joke and as told to me and several family members/friends... "We know you have other options then TD bank so please transfer if you so wish".

Most of us did!!

Perhaps look for a branch that is open near you and get the scam resolved.
2022: BOC raised 2 times and MCAP raised its prime next day.
2017 to 2018: BOC raised rates 5 times and MCAP raised its prime next day each time.
2020: BOC dropped rates 3 times and MCAP waited to drop its prime to include all 3 drops.
Deal Addict
User avatar
Apr 9, 2006
2615 posts
1383 upvotes
YVR
abiyes wrote: The REAL reason why you cannot reach them is because they know that most people need to access their RRSP or other investments in order to pay their bills during this pandemic.

If they answer the phones, this is money that they will be forced to give to you, which empties their deep fat pockets. So it would be a lose lose situation for them to pick up the phones. I myself am in the process of transferring everything to another bank.

It's funny that they do not have time to pick up the phones but yet STILL find the time to call and HARASS me everyday in order to FORCE me to lock my pension plan for 20 years. LMFAO.
This entire thing just oozes mis-information. I truly hope you don't believe this to be true. And the point about the pension plan? I can't even.
Zoomer Boomer
Deal Addict
Aug 1, 2006
2184 posts
1732 upvotes
Toronto
Only good thing is at least you don't get called every day by your bank to sell you some product
[OP]
Deal Addict
Apr 27, 2015
2734 posts
1367 upvotes
Mississauga
georvu wrote: They are a joke and as told to me and several family members/friends... "We know you have other options then TD bank so please transfer if you so wish".

Most of us did!!

Perhaps look for a branch that is open near you and get the scam resolved.
We transferred all our accounts (include discount brokerage) from TD to CIBC many years ago. IMHO, CIBC has much better customer service... The issue with my mom's legacy account, it's just too complicated to move it out especially now... she has several authorized payments , getting some csh from CRA and Israeli pension.... so, too much hassle

btw, after 2 hours of waiting , I reached the rep.... explained him the situation, he asked me several questions and then.....just disconnected! I hoped he gonna call me back...... no freaking way!
"All animals are equal but some animals are more equal than others" George Orwell
Deal Fanatic
Jan 21, 2018
6560 posts
6863 upvotes
Vancouver
georvu wrote: They are a joke and as told to me and several family members/friends... "We know you have other options then TD bank so please transfer if you so wish".

Most of us did!!
Ditto.

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)