Indochino Suit arrived today, not thrilled...stay tuned.
I ordered a suit from Indochino during the promotion about two weeks ago. I decided to go for the full thing and ordered a three-piece charcoal suit. I was very impressed with the presentation and web interface. My fiance helped me with the measurements and I picked out my customizations and sent the order off. The videos were very helpful in getting the measurements correct (I thought). I was a bit surprised when I entered the RFD coupon code that there was no mention of the "one free tailor-made dress shirt." I thought that maybe they would just include a shirt based on the measurements I provided. All told after conversion it was nearly $400.
The order went in no problem and I got a confirmation maybe a day or two later. Turns out they adjusted my measurements. Seemed okay except that they reduced my thigh measurement by .5 inches which I emailed them about. I play a lot of sports so I have big quads. They replied that this was based off their experienced tailors so I went with it.
Fast forward a week and a bit later and the suit arrives at my door step by FedEx. It was packed well and it was neat tracking the shipment from Shanghai to London, ON. I was excited to open the box...
...and was not happy.
1. The biggest complaint was that for some reason, it looks like the sleeves of the jacket were never finished. The inner lining does not connect to the sleeve at all and there's no slit at the buttons. There's just the end of the sleeve with four sewn on buttons and a very rough stitch at the edge and that's it. I'm no clothing expert but those sleeves don't 't look finished to me.
2. As I feared, the thighs are too narrow. I was afraid of this hence the extra email. They are also too short.
3. There was no free shirt in the package. Just the suit, the garment bag, and a bunch of papers (none of which explained the sleeve).
So at this stage, I've emailed customer service and am looking forward to their reply. I get the impression that if I go with their $75 credit in alterations, I will eat that up fast, especially since the sleeves don't appear done and extra work on them will likely shorten them if anything. I'd also need the pants let out at the thighs, which is $$$.
I was optimistic that the suit would come awesome right out of the box, given the 30 measurements I gave, but c'est la vie. I'm curious to see what Customer Service will say and will post back when I hear.