Internet Speeds - scammed?

fast.com gives you what speed

So call Bell tech support and have them sort it out. The delta between 30Mbps and 1Gbps is too much. Something is not right. Why waste time here?

What type of LAN cable do you have and what length is it? Not all LAN cables support 1GB and also length of the cable has impact on the speed. Which port of the modem are you using? I believe not all ports are 1GB for the provider modem if it has a built in router. Try the first port.

Zebraman wrote: ↑ I recently subscribed to Bell Fibe TV and Internet - 1.0Gbps fiber plan.
I"m only getting around 30Mpbs download and 1.0Mbps upload speeds. I have connected a laptop with a 1Gbps network card directly into a LAN jack on the modem and confirmed a network connection at that max speed.
Tried Ookla speedtest and other tests, and all gave similiar results as I stated. Did the speedtest on the modem and it says 1.0Gbps download and 1.2Mbps upload

There are a lot of variables with technology in general that you need to test to get to the root of the issue.

- If Speedtest is showing 1Gbps then it's likely your connection is fine.
- Where are getting 30Mbps? In the real world not many sites get you 1Gbps.
- Is your ethernet cable at least Cat 5E? Though if your Speedtest result is fine then the cable should be fine.

Downloading what? Youtube Videos?

Could be the site limiting you due to the behaviour it sees from your connection.

I say this because it seems like you tested your connection which seems to be fine.

Call support and tell them. Sometimes they may place you on the wrong profile.

ProductGuy wrote: ↑What type of LAN cable do you have and what length is it? Not all LAN cables support 1GB and also length of the cable has impact on the speed. Which port of the modem are you using? I believe not all ports are 1GB for the provider modem if it has a built in router. Try the first port.

While I don't dispute this could be a (really rare) issue, Assuming it's Cat5e or above, I've never seen a cable that doesn't support gigabit.
Length also wouldn't matter as long as it's below 300m.
That's not to say the cable couldn't be damaged but it if it was, it most likely would just not work instead of putting up slow speeds.

renoldman wrote: ↑ I say this because it seems like you tested your connection which seems to be fine.

I mean... I don't know what Bell is selling in terms of "rated" speeds, but I certainly hope that it's not a 1000:1 Download:Upload ratio.
Unless OP typed 1.2mbps wrong.

I think that was it....before I had a chance to call them, the next day, I was up at crazy download and upload speeds. All is good now.

Thanks

peli33 wrote: ↑ Call support and tell them. Sometimes they may place you on the wrong profile.

Isn't that normal?
I thought that Bell tells one that one doesn't get full speed the first day or two after installation.

Advertised speeds are "up to" the max theoretical speed, not the guaranteed speed.

Psykopathik wrote: ↑ Advertised speeds are "up to" the max theoretical speed, no the guaranteed speed.

Depends on the technology used and the distance from the "switch/node"

With FTTH one should always get the full speed that one signs up to, I signed up to 50/50 nd always get 65/55 when I test, even with a wireless connection.
When I tried the 1 Gig service, I got 1 Gig at the modem but only 350 mb/s at the laptop over WiFi - 50/50 is more than fast enough for my needs and I save a few bucks, so I went back to that.
When I had cable I signed up to 50/10 service and I was lucky to get 30/5 - that's definitelu "...up to..."
With straight copper DSL I only got 3 down and about 1 up because of the distance to the office and the poor quality of the copper lines. But at least it was consistent.
Cable internet for me varied all over the place - sometimes it was so slow that speed test wouldn't even run.

With the HH3000 you can check the speed you get up to the modem. If that isn't the speed you pay for or pretty close, I would complain.
Between the modem and your equipment, well that is your problem to fix if that is the issue

its upto 1.0Gbps.

just like store sales upto %50 off sale price but it won't find anything thats %50. maybe a sock.