iPhone 12 series signal drop issue

Dec 2nd, 2020 9:49 am

#1

ArrowFlynn [OP]: Sr. Member; Feb 6, 2020; 593 posts; 504 upvotes

Dec 2nd, 2020 9:49 am

Warning Issued For Millions Of New iPhone Users

iPhone 12 has a serious signal problem — what you need to know

iPhone 12 unexpectedly dropping LTE and 5G service for some users

iPhone 12 losing service

Is anyone on Telus or Koodo's network, particularly in B.C., experiencing this issue with an iPhone 12 Pro?

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Dec 2nd, 2020 1:50 pm

#2

fluidmax: Deal Addict; Apr 26, 2006; 2127 posts; 2234 upvotes

Dec 2nd, 2020 1:50 pm

Damn , I thought it was not as wide spread...only affected certain batches....I guess it is worse then I thought.

+2

Dec 2nd, 2020 2:12 pm

#3

ArrowFlynn [OP]: Sr. Member; Feb 6, 2020; 593 posts; 504 upvotes

Dec 2nd, 2020 2:12 pm

Is anyone in Canada experiencing the same issue? I'm mostly wondering about Telus and Bell network users.

Dec 2nd, 2020 9:01 pm

#4

ji2o0k: Deal Expert; Oct 28, 2004; 22905 posts; 4385 upvotes; Toronto

Dec 2nd, 2020 9:01 pm

if I recall correctly, this was happening with Iphone 11 as well until they updated the iOS:

just a random google search turned these up:

https://discussions.apple.com/thread/250988239

https://thecellguide.com/how-to-fix-an- ... ignal-7448

https://www.saintlad.com/iphone-11-pro- ... nal-issue/

thinking when Apple issues a new iOS update - it should fix it hopefully

FS: Nothing at the moment
Heatware: 63-0-0

Dec 2nd, 2020 9:06 pm

#5

bobohobo2kx: Deal Addict; Jan 19, 2018; 1180 posts; 774 upvotes

Dec 2nd, 2020 9:06 pm

ArrowFlynn wrote: ↑ Is anyone in Canada experiencing the same issue? I'm mostly wondering about Telus and Bell network users.

Didn't notice/experience this issue and I'm with Koodo.

+3

Dec 2nd, 2020 10:22 pm

#6

ArrowFlynn [OP]: Sr. Member; Feb 6, 2020; 593 posts; 504 upvotes

Dec 2nd, 2020 10:22 pm

bobohobo2kx wrote: ↑ Didn't notice/experience this issue and I'm with Koodo.

Hey, thanks a lot for letting me know!

I hope other iPhone 12 users will chime in as well.

Dec 3rd, 2020 5:13 am

#7

Devhux: Deal Addict; Jan 13, 2014; 2462 posts; 1447 upvotes; Calgary

Dec 3rd, 2020 5:13 am

Probably would have better luck keeping this in the regular iPhone 12 discussion thread.

No issues on my unit. Sure, I lose signal in Westbrook LRT station in Calgary (Shaw Mobile), but it quickly reconnects when I get back above ground.

+3

Dec 3rd, 2020 8:21 am

#8

bembol: Deal Expert; Jan 27, 2006; 19140 posts; 2860 upvotes; Woodbridge

Dec 3rd, 2020 8:21 am

I'm with Kondo using 12PM and so far so good.

"I'll put up color bars before I'll put you in front of our cameras."

- MacKenzie
THE NEWSROOM (HBO)

+3

Dec 3rd, 2020 2:23 pm

#9

EH15: Deal Addict; Aug 10, 2007; 1623 posts; 510 upvotes

Dec 3rd, 2020 2:23 pm

I'm on Koodo with 12 and haven't noticed any issues. I actually get more bars more often now due to the Qualcomm change.

+4

Dec 3rd, 2020 3:48 pm

#10

tablo13: Deal Addict; Aug 30, 2011; 1986 posts; 660 upvotes; Edmonton

Dec 3rd, 2020 3:48 pm

I only got this once. It would fail to connect to 5G, and LTE once woken up from sleep. It actually dropped down to 3G. However a reboot fixed it. I’m on Rogers.

+3

Dec 4th, 2020 8:58 am

#11

d1ulove3: Deal Fanatic; Mar 5, 2013; 6075 posts; 1860 upvotes; Manila, Philippines

Dec 4th, 2020 8:58 am

ArrowFlynn wrote: ↑ Warning Issued For Millions Of New iPhone Users

iPhone 12 has a serious signal problem — what you need to know

iPhone 12 unexpectedly dropping LTE and 5G service for some users

iPhone 12 losing service

Is anyone on Telus or Koodo's network, particularly in B.C., experiencing this issue with an iPhone 12 Pro?

The iPhone 12 design is the design for iphone 4. same issue with iphone 4.

FreedomMobile 35% Friends & Family

Dec 4th, 2020 4:44 pm

#12

YPfailsSW2: Member; Jun 14, 2019; 270 posts; 222 upvotes; Toronto

Dec 4th, 2020 4:44 pm

On VM no issues or weird signal stuff.

Dec 4th, 2020 6:39 pm

#13

Pykes: Member; Nov 15, 2005; 391 posts; 138 upvotes

Dec 4th, 2020 6:39 pm

I'm guessing that this is only an issue if your provider has 5G due to the handoffs between 5G and LTE?

Dec 13th, 2020 5:33 pm

#14

intelpentium400: Member; Dec 15, 2017; 496 posts; 475 upvotes; Calgary

Dec 13th, 2020 5:33 pm

I've had the iPhone 12 for a month now on Telus and never experienced this issue. I've used my phone extensively in both Calgary and Edmonton.

I know the online posts elsewhere say there's been reports of this from both US and international users but I wonder how many of those international users had this happen in good signal areas. Reason I'm saying this is I wouldn't be surprised if there is an issue with the US model iPhones that have that extra mmWave antenna and groove.

Telus EPP: 20GB/$50
"Retail is for suckers" - Cosmo Kramer

Dec 13th, 2020 5:40 pm

#15

EP32k2: Deal Expert; Jan 15, 2006; 17995 posts; 17043 upvotes; Richmond Hill

Dec 13th, 2020 5:40 pm

d1ulove3 wrote: ↑ The iPhone 12 design is the design for iphone 4. same issue with iphone 4.

Ugh what? Dude the antenna bands are clearly different from the iPhone 4... amongst every other design aspect from the 12 compared to the 4. I’ll give you this, it’s the same ‘shape’ and that’s about the only thing that is similar.

Anyways I’ve had zero issues with wifi or 5G/LTE and I use my phone A LOT for work (12PM on Telus).

Dec 13th, 2020 8:19 pm

#16

wysiwyg: Deal Addict; Nov 2, 2002; 2045 posts; 801 upvotes; Toronto

Dec 13th, 2020 8:19 pm

When I got my iPhone 12 Pro, one week later, I switched from Koodo to Telus to get 5G (same company, I know).
I then noticed constant network problems like going into no service, wacky signal, outgoing calls where I couldn’t be heard, etc...
I put the SIM card into my old phone and had the same problems, so I got the SIM card replaced by Telus and haven’t had a problem since.

So try requesting a SIM card swap, it should be free and may fix your problem.

Celebrating 19+ years on RFD!

Feb 13th, 2021 5:05 pm

#17

ooops123: Newbie; Aug 23, 2011; 80 posts; 67 upvotes; Vancouver

Feb 13th, 2021 5:05 pm

I’m with Telus located in Vancouver, BC and am experiencing this problem on my iPhone 12 Pro. I’ve even turned off 5G. Instagram barely loads when on data. Never had this issue on my old X. Has anyone tried to get their phone replaced or spoke to Apple? That’s my next step. Wondering what other people have experienced?

Feb 13th, 2021 6:13 pm

#18

shabby: Deal Addict; Jul 2, 2001; 4992 posts; 2614 upvotes; GTA

Feb 13th, 2021 6:13 pm

You're holding it wrong? Is antenna gate back?

.

Feb 14th, 2021 4:25 pm

#19

bomber17: Deal Fanatic; Apr 5, 2016; 5780 posts; 4194 upvotes; Calgary/Vancouver

Feb 14th, 2021 4:25 pm

ooops123 wrote: ↑ I’m with Telus located in Vancouver, BC and am experiencing this problem on my iPhone 12 Pro. I’ve even turned off 5G. Instagram barely loads when on data. Never had this issue on my old X. Has anyone tried to get their phone replaced or spoke to Apple? That’s my next step. Wondering what other people have experienced?

I'm having the same issue with Telus, it's not the same issue people reporting here. It's only on Telus/Koodo cause when I put a Rogers sim everything loads fast like on IG. Telus deliberately throttles data. I started a thread on this. As soon as Rogers come back with 20GB <$50 I'm switching over.

telus-throttling-2442099/

Feb 15th, 2021 2:49 am

#20

ooops123: Newbie; Aug 23, 2011; 80 posts; 67 upvotes; Vancouver

Feb 15th, 2021 2:49 am

bomber17 wrote: ↑ I'm having the same issue with Telus, it's not the same issue people reporting here. It's only on Telus/Koodo cause when I put a Rogers sim everything loads fast like on IG. Telus deliberately throttles data. I started a thread on this. As soon as Rogers come back with 20GB <$50 I'm switching over.

telus-throttling-2442099/

darn. it's my company phone so i can't get out of telus but i guess i'm slightly relieved it's not the hardware. i was using my X on telus for years (and up until i got the 12 pro) and it was fine though so it must be a recent thing??