Issue with DealExtreme. Paypal dispute is useless.
Ok, fine. I contact DealExtreme's customer service and after going through a few canned responses (I swear, they aren't even reading what I am typing) I am informed that I can ship the item back but I should first provide a cost estimate of the shipping because DealExtreme's policy is that they will reimburse all of the return shipping cost for defective items. Then I am informed that I shouldnt ship the item back and to just keep it and get $8 store credit because the estimated $15 to ship is more than they are willing to reimburse. I try to talk to customer service some more, but now, the responses are taking forever, Im going around in circles, and it's getting close to the deadline of which I can no longer file a dispute through PayPal.
So I open a dispute on PayPal, because quite frankly, communication with DealExtreme is going no where. Now here's the interesting part. PayPal automatically closes the case because their policy with these non-eBay deals is only that the item is shipped, but does not cover what happens if the item received is defective or in bad condition. So wtf!???
Like I said, it's a small item and I guess I dont mind taking a loss ($25). Or if it's not too much of a hassle, I could file a credit card chargeback, but I suspect that due to PayPal's ****** policies, they will probably put a negative balance on my account which I will eventually have to repay because I use eBay alot.
Just my rant here. Comments, suggestions?