Issues with Seagate 2 TB Expansion Portable Drive

Jul 22nd, 2015 9:21 pm

#1

Speedy1 [OP]: Deal Fanatic; Jun 29, 2007; 5600 posts; 2140 upvotes; Vancouver

Jul 22nd, 2015 9:21 pm

Issues with Seagate 2 TB Expansion Portable Drive

Bought it ~2 months ago from amazon when it was on sale.

It stalls whenever I try to copy and paste anything over ~100 GB into it.

After closing it, I can't do certain things, like open up window explorer.

Then when I try to turn off or restart the computer, it stalls again.

Then I finally have to cut off power for it to turn off.

I have had to do this 3-4 times now on both my laptop and desktop.

Any guess what the problem could be?

I will call seagate support tomorrow.

Jul 22nd, 2015 9:31 pm

#2

balance: Deal Addict; Sep 11, 2007; 4497 posts; 724 upvotes

Jul 22nd, 2015 9:31 pm

probably the usb to sata connection board has issues. worst case is the hdd, since its under warranty just call them up but probably have to pay for shipping.

Jul 22nd, 2015 9:37 pm

#3

carmaster: Deal Expert; Jun 30, 2006; 20558 posts; 9066 upvotes; Toronto

Jul 22nd, 2015 9:37 pm

Go to the Seagate site and get a RMA form. Shipping is about $10 but you will get a replacement drive.

Jul 22nd, 2015 11:46 pm

#4

Speedy1 [OP]: Deal Fanatic; Jun 29, 2007; 5600 posts; 2140 upvotes; Vancouver

Jul 22nd, 2015 11:46 pm

Thanks for the suggestion. I will call them tomorrow and see what they say.

I have been using 2 other portable drives (320 GB IOmega and 500 GB Hitachi) for ~5 yrs and never had a problem.

Jul 23rd, 2015 2:49 am

#5

Solsearchin1: Deal Fanatic; Nov 24, 2012; 5889 posts; 2135 upvotes; Space

Jul 23rd, 2015 2:49 am

Welcome to Seagate ownership lol

+1

Jul 23rd, 2015 3:03 am

#6

thericyip: Deal Addict; Jun 29, 2008; 1896 posts; 553 upvotes; North York

Jul 23rd, 2015 3:03 am

lol I'm so sorry you bought a Seagate.

+1

Jul 23rd, 2015 9:12 am

#7

Streamrider: Member; Aug 11, 2007; 300 posts; 44 upvotes

Jul 23rd, 2015 9:12 am

balance wrote: ↑probably the usb to sata connection board has issues. worst case is the hdd, since its under warranty just call them up but probably have to pay for shipping.

It likely is the usb to Sata connection. Had the same problem. Replaced the whole unit the first time under warranty. Failed again after warranty and I took the hard drive out of it and it worked for a while and then it failed too. The only thing worse than a Seagate hard drive is a Seagate drive in a Seagate enclosure as you now have double the trouble. Save yourself the trouble next time and go for a Hitachi first and a WD Second before you buy another Seagate. They are the cheapest on sale for a reason and saving money is not the most important thing when your data is at stake.

Jul 23rd, 2015 2:52 pm

#8

Speedy1 [OP]: Deal Fanatic; Jun 29, 2007; 5600 posts; 2140 upvotes; Vancouver

Jul 23rd, 2015 2:52 pm

Darn it. I just tried backing up to my Hitachi and running into same problem. I backed up on it in early May without a problem.

Jul 24th, 2015 2:25 am

#9

LincolnBurrows: Newbie; Jul 14, 2015; 16 posts; Langley, BC

Jul 24th, 2015 2:25 am

Seagate is not really the most trustworthy brand out there. Buying from them is like playing the lottery.

Jul 24th, 2015 1:24 pm

#10

Dynasty12345: Deal Addict; Jun 12, 2015; 2443 posts; 931 upvotes; Ontario

Jul 24th, 2015 1:24 pm

Are these statistically supported claims/personal experience that Seagate suck? I've had one for 3-4 years now used only as a backup of files/pics. No problem so far, so did I hit the lottery or are these just hearsay claims that Seagate is bad...

Jul 24th, 2015 4:30 pm

#11

Kuurgen: Deal Addict; Dec 17, 2001; 2494 posts; 384 upvotes; Ajax

Jul 24th, 2015 4:30 pm

Dynasty12345 wrote: ↑Are these statistically supported claims/personal experience that Seagate suck? I've had one for 3-4 years now used only as a backup of files/pics. No problem so far, so did I hit the lottery or are these just hearsay claims that Seagate is bad...

No, they really do suck. This wasn't always the case, as I still have a 320gb desktop sized Seagate spinning along fine. [this should give you an indication of age]

They recently dropped their warranty to 1 year, which means they absolve themselves of the tons of failures of recently new 3tb/1tb drives they've been putting out. Western Digital or Hitachi have good reputations.

Jul 24th, 2015 6:06 pm

#12

mikeymike1: Deal Fanatic; Apr 16, 2007; 8132 posts; 3476 upvotes; Financial District B…

Jul 24th, 2015 6:06 pm

Seagate failure rate is enormous when compared to WD. Have had many fail on me at home and at work.

----------------------------Licensed Credit Bureau member, S1, FI Automotive, CCP forums most banned = x 13 and counting, guess who that is?... stomped to the curb once again

+1

Jul 24th, 2015 7:17 pm

#13

death_hawk: Deal Expert; Aug 22, 2006; 29320 posts; 14828 upvotes

Jul 24th, 2015 7:17 pm

Dynasty12345 wrote: ↑Are these statistically supported claims/personal experience that Seagate suck?

None of them are valid. Unless you control at least 1000 drives in each category anecdotal experience doesn't mean squat.

Even being one of the largest (if not the largest) data hoarder on here I can't even make statements that are statistically valid and I control a couple hundred drives at home.