iTunes gift card hell
When I got home I tried to redeem the card in my iTunes. I got a message saying the card could not be authorized. I then filled out a form through iTunes so Apple iTunes customer service could help with the problem. I get an e-mail from them asking for photos of the gift card and receipt. I send another e-mail and I include a photo of the receipt and the gift card so they can verify that it was bought and paid for. They e-mailed me back saying the card was not activated and that I should go back to Future Shop. So I go back to Future Shop and explain the situation, but they refuse to do anything. They say the card was bought and paid for, and that it is Apple's problem now.
I send another message to Apple and explain that Future Shop won't help. Apple says that since it was bought through Future Shop and that the card was "discounted" Apple cannot issue a replacement code, and that Future Shop are responsible for the card and I need to talk to them. So I go back to Future Shop and again explain the situation, but Future Shop again refuses to help. At this point I'm getting pretty annoyed and I ask for either a new card or my money back, but Future Shop says that once the gift card is paid for can't void or cancel the sale. They insist it is Apple's problem and I need to take it up with them.
So again I go home empty handed. I try to call Apple and speak with someone directly. The rep a talk to says there are no live reps for iTunes issues and that I need to communicate through e-mail with iTunes support. I send yet another e-mail to Apple and demand that they credit my iTunes account. I have proven to them that I have bought and paid for the card, and that Future Shop refuses to do anything to help. I tell them that it is Apple's gift card and that they should take responsibility for it. Once again I get yet another response telling me to go to Future Shop to have them issue a replacement card.
I have never experienced anything like this before. It's ridiculous.
1) Bought iTunes gift card at Future Shop
2) Card does not work
3) Neither Future Shop nor Apple will take responsibility for the card
4) Me very angry
5) Not sure, but considering high explosives.
I'm not sure where I can go from here. I thought about doing a chargeback on my credit card, but I guess I would lose the $10 in Future Shop gift cards I used.
Has anyone experienced a situation like this? Is it true Future Shop can't cancel/void a gift card sale or issue another card?
If anyone has any suggestions on what to do I am willing to entertain ideas.