It basically sounds like an organizational disaster over there. When I asked how I could originally place an order for an out of stock item, they said that there were so many orders coming in, the system must have let my order through. The chat person suggested I pick a different colour..............ummmmmm no......it's an expensive item and I'm sure people have a specific item colour in mind.
They said to check back later today or Monday. A little ticked off. Hope everyone gets their orders soon.