I order on Dec 4th. Just chatted with CSR this morning. Order has been pulled from teh warehouse this morning apparently, but no tracking yet. They said to check back in 24-48hrs and it should be available then. Good sign...I think.

Dec 9th, 2019 1:18 pm

#163

eLiguL: Newbie; Apr 3, 2006; 72 posts; 76 upvotes; Toronto

Dec 9th, 2019 1:18 pm

numbah37 wrote: ↑ I order on Dec 4th. Just chatted with CSR this morning. Order has been pulled from teh warehouse this morning apparently, but no tracking yet. They said to check back in 24-48hrs and it should be available then. Good sign...I think.

They told me that on Dec 05 and again on Dec 06 when I tried to cancel my order. Dont hold your breath. These guys dont have a clue whats going on and just giving you lip service until it delivers.

They first told me no stock and they were waiting for more. I said ok then cancel my order its taking too long. Sorry sir, we cannot cancel because your order is about to ship....... Which one is it, no stock or about to ship? They have no clue, literally.

I ordered Dec 02.

+1

Dec 9th, 2019 2:38 pm

#164

tmonies: Deal Addict; Dec 31, 2013; 2632 posts; 2203 upvotes; condo

Dec 9th, 2019 2:38 pm

Jabagnale wrote: ↑ Deal is dead?
Discount for the knife no longer applied
Got also 5% discount instead of 10%

Looks like deal is still alive, but 10% discount is dead... only 5% now, just checked and the free s/s knife promo code also isn't working...
Might wait for Boxing Day to see if any deals 'pop-up' again

+1

Dec 9th, 2019 2:42 pm

#165

sweetsweetdeals: Newbie; Jun 11, 2019; 16 posts; 12 upvotes

Dec 9th, 2019 2:42 pm

eLiguL wrote: ↑ They told me that on Dec 05 and again on Dec 06 when I tried to cancel my order. Dont hold your breath. These guys dont have a clue whats going on and just giving you lip service until it delivers.

They first told me no stock and they were waiting for more. I said ok then cancel my order its taking too long. Sorry sir, we cannot cancel because your order is about to ship....... Which one is it, no stock or about to ship? They have no clue, literally.

I ordered Dec 02.

Same thing for me. I ordered an "in stock" item on the 2nd..........keep being told it's out of stock and that they are getting new arrivals each day. Waiting a couple more days, then going to cancel.

Dec 9th, 2019 4:46 pm

#166

eLiguL: Newbie; Apr 3, 2006; 72 posts; 76 upvotes; Toronto

Dec 9th, 2019 4:46 pm

sweetsweetdeals wrote: ↑ Same thing for me. I ordered an "in stock" item on the 2nd..........keep being told it's out of stock and that they are getting new arrivals each day. Waiting a couple more days, then going to cancel.

Ya good luck with cancelling. Tried twice and was denied because "its about to ship". The 2nd person I spoke to gave me some info though that made me not want to cancel. You will only receive store credit, not money back. I have no use for credit with them. Gonna accept and sell it on Kijiji to recoup my money.

Dec 10th, 2019 8:17 am

#167

sweetsweetdeals: Newbie; Jun 11, 2019; 16 posts; 12 upvotes

Dec 10th, 2019 8:17 am

eLiguL wrote: ↑ Ya good luck with cancelling. Tried twice and was denied because "its about to ship". The 2nd person I spoke to gave me some info though that made me not want to cancel. You will only receive store credit, not money back. I have no use for credit with them. Gonna accept and sell it on Kijiji to recoup my money.

Update - I cancelled my order today because my mixer was still out of stock and they had no expected timeline of delivery. They said my credit card would have the pending charges lifted (including that $1 pending charge). No mention of store credit or anything. They just cancelled it. Good luck everyone!

Dec 10th, 2019 8:33 am

#168

numbah37: Newbie; Oct 11, 2012; 50 posts; 13 upvotes; Halifax

Dec 10th, 2019 8:33 am

eLiguL wrote: ↑ They told me that on Dec 05 and again on Dec 06 when I tried to cancel my order. Dont hold your breath. These guys dont have a clue whats going on and just giving you lip service until it delivers.

They first told me no stock and they were waiting for more. I said ok then cancel my order its taking too long. Sorry sir, we cannot cancel because your order is about to ship....... Which one is it, no stock or about to ship? They have no clue, literally.

I ordered Dec 02.

Hmmm. I chatted back again today and was told it is ready to be picked up for shipment. Hopefully I'll get a tracking number later today or tomorrow. I will update.

Dec 10th, 2019 8:47 am

#169

onthemove: Sr. Member; Feb 13, 2016; 733 posts; 1010 upvotes

Dec 10th, 2019 8:47 am

I had to call in to get my tracking number

Dec 10th, 2019 11:22 am

#170

numbah37: Newbie; Oct 11, 2012; 50 posts; 13 upvotes; Halifax

Dec 10th, 2019 11:22 am

Just received an it's shipped notification. I'm almost shocked.

Dec 10th, 2019 11:33 am

#171

caipro75: Newbie; Dec 14, 2018; 11 posts; 10 upvotes

Dec 10th, 2019 11:33 am

I got the shipment email yesterday as well. No tracking number. If it gets here it gets here.

Dec 10th, 2019 11:36 am

#172

numbah37: Newbie; Oct 11, 2012; 50 posts; 13 upvotes; Halifax

Dec 10th, 2019 11:36 am

caipro75 wrote: ↑ I got the shipment email yesterday as well. No tracking number. If it gets here it gets here.

I chatted with them online and got my number

Dec 10th, 2019 12:54 pm

#173

jaq790: Newbie; Nov 9, 2016; 11 posts; 10 upvotes; Vancouver

Dec 10th, 2019 12:54 pm

Even once they've listed it as "shipped" and provided a tracking number, it still doesn't seem to be shipped. Mine was "shipped" on Dec 4 and I got the tracking number from the chat support, but it still hasn't been picked up by Purolator many days later and is still just sitting at "shipping label created".

Dec 10th, 2019 1:06 pm

#174

onthemove: Sr. Member; Feb 13, 2016; 733 posts; 1010 upvotes

Dec 10th, 2019 1:06 pm

My 10% tracking was never applied and they mentioned that a few people have had this issue and they wont credit me the money back. Gave me store credit, very disappointed with the experience.

Dec 10th, 2019 1:39 pm

#175

caipro75: Newbie; Dec 14, 2018; 11 posts; 10 upvotes

Dec 10th, 2019 1:39 pm

Got my mixer today. Shipment email yesterday. No door bell. No signature. They just left it on the porch with the big kitchen aid box visible. How thoughtful.

Dec 10th, 2019 1:50 pm

#176

izzybear: Member; May 17, 2005; 309 posts; 40 upvotes; Richmond Hill

Dec 10th, 2019 1:50 pm

caipro75 wrote: ↑ Got my mixer today. Shipment email yesterday. No door bell. No signature. They just left it on the porch with the big kitchen aid box visible. How thoughtful.

Same and it doesn't look new - full of nicks and scratches!

+2

Dec 10th, 2019 2:16 pm

#177

kobaja: Newbie; May 7, 2019; 85 posts; 136 upvotes

Dec 10th, 2019 2:16 pm

izzybear wrote: ↑ Same and it doesn't look new - full of nicks and scratches!

Is the condition bad enough to return it?

Dec 10th, 2019 2:30 pm

#178

us3r: Deal Addict; Mar 7, 2011; 1273 posts; 154 upvotes; Brooklin

Dec 10th, 2019 2:30 pm

Ordered one on Dec 1 and another one with the knife on Dec 6 and the status for both is "Received" as of Dec 10.

Update
The Dec 1 order just arrived even though the order status is still "received" and no shipping email

Last edited by us3r on Dec 10th, 2019 3:48 pm, edited 2 times in total.

- Where Br★★klin At -

Dec 10th, 2019 2:52 pm

#179

HoH80319: Newbie; Dec 9, 2019; 1 posts

Dec 10th, 2019 2:52 pm

I bought a new one from the Bay in BF.
It was 399 bundle. (3.5q bowl-price tag 80 and flex beater-price tag 44.99).
HBC card let me take 10% off ($40).
Yes, i submitted $70 rebate.

Dec 10th, 2019 3:06 pm

#180

onthemove: Sr. Member; Feb 13, 2016; 733 posts; 1010 upvotes

Dec 10th, 2019 3:06 pm

izzybear wrote: ↑ Same and it doesn't look new - full of nicks and scratches!

Supposed to get mine today and I'm not looking forward for it anymore...

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