[KnowRoaming] New policy - now sucks?
As long as an account is in good standing with at least $5 (USD) in credit, we will not place limitations on the user’s ability to access our network. Should an account’s credit balance fall below this threshold, we may limit access to data services until the account is topped up.
All prepaid credit and unused data packages will expire nine (9) months after the last prepaid credit purchase, unless otherwise stated. Any prepaid credit balance and unused data packages remaining in the account will expire if the customer does not make another prepaid credit purchase for a period of nine months.
Generally, we place no limitations on accounts drawing less than 250 MB per day. However, we reserve the right to scale access speed for individual accounts down to 2G (128 kbps) speeds once the user’s daily usage significantly exceeds the average on our network or begins to impact the ability of other customers to access data services.
Limited WhatsApp data usage is zero-rated for a period of 30 calendar days following the date of an account credit purchase in the KnowRoaming app. After the 30-day period has elapsed, customers can purchase more prepaid account credit in the KnowRoaming app to continue to enjoy bonus WhatsApp data usage. Otherwise WhatsApp data usage will be deducted from the customer’s prepaid account balance if there is no new account credit purchased in the KnowRoaming app following the 30-day period.