Darn.... but not surprised.Sanforized wrote: ↑ This is only for current customers that get a text from Koodo with the add-on offer. There seems to be a theory about them sending the offer to people who use a minimal amount of their monthly allotment of data or come close to using it all up.
I'm pretty sure if you downgrade your plan you have to pay the remainder of the prorated phone credit (that reduces over two years, separate from tab).jshmeek wrote: ↑ I just received this text from Koodo as well. Currently on the small tab (renewed in January of this year) after negotiating a $100 tab discount. I'm also on the loyalty $50/8GB plan.
What do you mean by getting hosed? If I were to change my plan down to the $35 talk and text plan eligible on tab small, and then add the 10GB for $15, would they remove it?
Just curious as to what you meant by that. Thanks.
thats only if the toc in your offer says that...BabyBestfriend wrote: ↑ If you take the addon now and wait for the 25 promo, doesnt it get taken off from your account when you downgrade?
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I have received this promo and I am contemplating on getting it. Any idea on how to reach call center? I called twice and all I get are pre recorded messages to use self serve.
Yikes. Well, I decided to take a stab at it about 15 minutes. Downgraded to the $35 plan (no warnings of that, but also didn't investigate my contract, whoops), and I'll try adding the add-on in a few minutes.
Checked my latest CSA (as of January 2020). It says nothing of the sort when it comes to changing the plan, so if that ends up being the case I'll be fighting them on that one. I've attached a screenshot of the pertinent section of my CSA.
Did you get the addon after the downgrade?
Please let us know how it goes!
I believe it's laid out a bit clearer during checkout when you get a new phone, but I don't have someone else's screen shot to refer to, and I refuse to grab a new phone under the current system.
Well, no dice. Just tried adding the add-on and got a reply of: "Koodo: Sorry, we're temporarily unable to add this add-on to your account. Please try again tomorrow. Visit koodo.com/selfserve to check out other plans."
You have a tab? Maybe that's the reason why. OP said, must have no tab to work.jshmeek wrote: ↑ Well, no dice. Just tried adding the add-on and got a reply of: "Koodo: Sorry, we're temporarily unable to add this add-on to your account. Please try again tomorrow. Visit koodo.com/selfserve to check out other plans."
Only other reason it's not going through is that my plan change may still be in the works, as I have not received any confirmation email in regards to the change. I'll try again once I receive that email.
Hopefully the worst case scenario is I change my plan to the $50/5GB in-market plan on Saturday (when my billing cycle restarts) and go with that temporarily. Absolute worst case scenario I end up paying up the nearly $400-$500 remaining on my tab/credits. But as I said, I don't see that in my CSA so it's hard to say.
In regards to the possibility of being hoisted the remainder of my credits/tab, the current "Nitty Gritty" that I found when opening a new line states that they can terminate the agreement in accordance with the service terms, or if I were to renew or cancel my line. As far as I can remember, that wording was similar or identical when I renewed. Again, we'll see when my bill comes in a few days.jshmeek wrote: ↑ Well, no dice. Just tried adding the add-on and got a reply of: "Koodo: Sorry, we're temporarily unable to add this add-on to your account. Please try again tomorrow. Visit koodo.com/selfserve to check out other plans."
Only other reason it's not going through is that my plan change may still be in the works, as I have not received any confirmation email in regards to the change. I'll try again once I receive that email.
Hopefully the worst case scenario is I change my plan to the $50/5GB in-market plan on Saturday (when my billing cycle restarts) and go with that temporarily. Absolute worst case scenario I end up paying up the nearly $400-$500 remaining on my tab/credits. But as I said, I don't see that in my CSA so it's hard to say.
Interesting that I'd receive the offer to begin with if that's the case. Oh well, live and learn. I'll post an update if anything changes.BabyBestfriend wrote: ↑ You have a tab? Maybe that's the reason why. OP said, must have no tab to work.
Go to the Koodo site and chat with the automated system. When it asks what you want to do, type in “Cancel my service”. That’s how I got through.BabyBestfriend wrote: ↑ If you take the addon now and wait for the 25 promo, doesnt it get taken off from your account when you downgrade?
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I have received this promo and I am contemplating on getting it. Any idea on how to reach call center? I called twice and all I get are pre recorded messages to use self serve.
So does that mean ALL of us will get promo messages in the next few months? lolMillenniunn wrote: ↑ lol people said if you use most of your data every month, you won’t get such text, it will only send to those people who wont even spend half of the data.
Still, worth a try even you didn’t get the msg, just send the text to the number, you may still have a chance to get it if you need.
That's pretty good. I currently have $55 9GB, $50/10GB sounds amazing.
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