Does your phone actually have no service? Often on renewal date your account shows suspended but it just seems to be some code thrown up as payment is processed but service is never interrupted.dgallen wrote: ↑Aug 27th, 2018 6:12 pmThanks for the previous advice which unfortunately hit the usual PM snags in spite of preemptive action.
So for anyone who is nearing their renewal date and wishing to migrate to the Koodo plan, but unsure of the variance between Public Mobile and Koodo service times, be ready for continuity issues if you change plans at PM even before renewal time. Since my renewal for the 90 day 12GB plan was on the 26th, I went online to the PM website of the 25th, to switch over to the $10 monthly plan so I would ensure active service until the Koodo migration would kick in. The PM website showed the plan changes and autopay was enabled. Best laid plans... now my PM number is out of service, my account shows suspended/deactivated even though history shows my funds were debited on the 26th. And of course there is no way to contact PM other then an email to moderators which warn that minimal response is at least 48 hours. So far OOS for 24 hours with not incoming or outgoing voice, text or data. Moral of the story, just be ready for some pain, even if you prepare and are prepared for it.
If it is out of service you will need to contact the moderators