- Call #1: transferred to supervisor Othmane, who immediately offered me a 1GB free data add-on for 12 months. Flat-out said no and was firm with giving 2GB free data add-on, or switching my rate plans.
- Call #2: transferred to supervisor Jack, who was really rude and offered zero flexibility (maybe b/c my previous call was only a few hours ago and he saw this) - I threatened to file a cancellation date and he said "sure, feel free to leave". Wasn't able to get anything from him, filed a cancellation date for 2 weeks from now, will dial in a few days from now and try one more time to get 8GB instead of 7GB.
Both supervisors are in retentions btw.
hope this helps someone!