Expired Hot Deals

[Koodo] Koodo $35/5GB or $40/8GB - Public Mobile Migration plus $180 bill credit

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  • Aug 14th, 2019 3:13 pm
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Dec 19, 2005
2231 posts
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Ok I just got my first bill and I'm so confused.

I signed up September 02 and waited for my sim. I received my Sim on September 04 and activated it, porting over from Zoomer. Anyone elses bill like this?

Image
“You miss 100% of the shots you don’t take. -Wayne Gretzky"
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Jun 30, 2013
621 posts
261 upvotes
GTA
Zephyr22b wrote: Ok I just got my first bill and I'm so confused.

I signed up September 02 and waited for my sim. I received my Sim on September 04 and activated it, porting over from Zoomer. Anyone elses bill like this?

Image
That $40 will be a credit in next month
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Apr 27, 2014
1076 posts
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Toronto, ON
Zephyr22b wrote: Ok I just got my first bill and I'm so confused.

I signed up September 02 and waited for my sim. I received my Sim on September 04 and activated it, porting over from Zoomer. Anyone elses bill like this?

Image
They always charge a month service in advance, so you're basically paying Sept 2nd until Nov 2nd. Thats why your bill is higher, next month it'll be back down and when you choose to cancel (if you ever do) you'll have a prorated credit.
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Aug 22, 2011
32036 posts
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Ottawa
cappaj wrote: I got my second bill today (I signed up in store in the last week of August). Two things - 1) No $30 credit yet for the activation fee. They said 2nd or 3rd bill so it should be on the next one! 2) Looks like tax is charged on the full amount, before the $15 credit is deducted, so that's about $2 more than I thought it'd be.

Screenshot_20181003-075851_Chrome.jpg

Also - does anyone know what "SFD" stands for?
On my bill summary, it shows the credit before taxes.
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Dec 19, 2005
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pazivai wrote: That $40 will be a credit in next month
alkaint wrote: They always charge a month service in advance, so you're basically paying Sept 2nd until Nov 2nd. Thats why your bill is higher, next month it'll be back down and when you choose to cancel (if you ever do) you'll have a prorated credit.
Ohh! my bad

Ok. I see in the detailed bill that the $40 is for Oct 1 - 31st.
“You miss 100% of the shots you don’t take. -Wayne Gretzky"
- Michael Scott
Sr. Member
Apr 9, 2006
523 posts
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Montreal
I had to call Koodo because the $180 credit was applied to the first random number they gave me and not the number that I ported afterward from Public Mobile. So I received the $15 credit for my bill from Sept 3rd - 30th but not for October 1 - 31st. I called them and they said they were going to change the phone number that credit is applied to, to my ported number instead. If anyone else is having issues with the $180 credit not showing on their bill, it may be worth it to reach out to Koodo. :)
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Nov 24, 2016
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Duality wrote: I had to call Koodo because the $180 credit was applied to the first random number they gave me and not the number that I ported afterward from Public Mobile. So I received the $15 credit for my bill from Sept 3rd - 30th but not for October 1 - 31st. I called them and they said they were going to change the phone number that credit is applied to, to my ported number instead. If anyone else is having issues with the $180 credit not showing on their bill, it may be worth it to reach out to Koodo. :)
hmm interesting I also got the credit for the random numbers as well. Now i have to wait for the next bill to see what happens. Just out of curiosity. Is the number you ported the same number that qualified for the deal?
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Apr 17, 2016
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vkizzle wrote: On my bill summary, it shows the credit before taxes.
Yeah, but if you calculate what the tax amount is 13% of, it should work out to the pre-credit total (in my bill, the tax amount is 13% of $50, not the post-credit total of $35).
I am a current customer of Public Mobile and Koodo and STACK
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Aug 22, 2011
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cappaj wrote: Yeah, but if you calculate what the tax amount is 13% of, it should work out to the pre-credit total (in my bill, the tax amount is 13% of $50, not the post-credit total of $35).
Ah, I see it now...sneaky!
Sr. Member
Apr 9, 2006
523 posts
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Montreal
MastaOogway wrote: hmm interesting I also got the credit for the random numbers as well. Now i have to wait for the next bill to see what happens. Just out of curiosity. Is the number you ported the same number that qualified for the deal?
Yep! The same number from Public Mobile. So the randomly generated number was the one that received a credit and the PM number didn't receive the credit.
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Aug 22, 2011
32036 posts
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Ottawa
Duality wrote: I had to call Koodo because the $180 credit was applied to the first random number they gave me and not the number that I ported afterward from Public Mobile. So I received the $15 credit for my bill from Sept 3rd - 30th but not for October 1 - 31st. I called them and they said they were going to change the phone number that credit is applied to, to my ported number instead. If anyone else is having issues with the $180 credit not showing on their bill, it may be worth it to reach out to Koodo. :)
Thanks for confirming what I anticipated from last month.
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Oct 19, 2003
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I had a whole bunch of billing issues on the two lines that I ported.

One got charged a connection fee, one didn't. One got the credit, one didn't. Was charged some partial fee on one of the temporary numbers...

Took me 1+ hours to get them to sort it out, and i suspect I will end up having to call them again next month for the credit on one of the lines again.

I'm kind of disappointed so far given one of the reasons why I was willing to switch to Koodo was because I figured the whole customer support situation would be better there than PM. Well, I suppose I actually got to call someone about these issues which is something but it shouldn't have been so hard for them to get this promo right.

I've been on pre-pay with mobilicity/wind/pm for so long that I was also surprised by being charged the plan fee for a month in advance on the first bill as well, oh well, that one is on me I suppose.
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Dec 12, 2009
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rugerty100 wrote: Luckily it seems like Public Mobile credits are still deducted before tax.
It is the quirk that is prepaid.
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB
Fido $0.00/3GB+tablet, $5/4GB+tablet
Tangerine Bank
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Dec 12, 2009
19313 posts
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BinaryJay wrote: I had a whole bunch of billing issues on the two lines that I ported.

One got charged a connection fee, one didn't. One got the credit, one didn't. Was charged some partial fee on one of the temporary numbers...

Took me 1+ hours to get them to sort it out, and i suspect I will end up having to call them again next month for the credit on one of the lines again.

I'm kind of disappointed so far given one of the reasons why I was willing to switch to Koodo was because I figured the whole customer support situation would be better there than PM. Well, I suppose I actually got to call someone about these issues which is something but it shouldn't have been so hard for them to get this promo right.

I've been on pre-pay with mobilicity/wind/pm for so long that I was also surprised by being charged the plan fee for a month in advance on the first bill as well, oh well, that one is on me I suppose.
The term post paid is a bit of a misnomer. The regular plan itself is actually prepaid. It is only the extras not included in the regular plan that is postpaid. These can only be billed as they are used.
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB
Fido $0.00/3GB+tablet, $5/4GB+tablet
Tangerine Bank
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Dec 12, 2009
19313 posts
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Toronto
Duality wrote: I had to call Koodo because the $180 credit was applied to the first random number they gave me and not the number that I ported afterward from Public Mobile. So I received the $15 credit for my bill from Sept 3rd - 30th but not for October 1 - 31st. I called them and they said they were going to change the phone number that credit is applied to, to my ported number instead. If anyone else is having issues with the $180 credit not showing on their bill, it may be worth it to reach out to Koodo. :)
This is great. So, every legit port will results in credits not being applied. They will be swamped with calls for a while. Somehow, they should link the credit to the type of plan and account to which the plan is actuated in instead of the phone number which can change.
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB
Fido $0.00/3GB+tablet, $5/4GB+tablet
Tangerine Bank

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