Expired Hot Deals

[Koodo] Koodo $35/5GB or $40/8GB - Public Mobile Migration plus $180 bill credit

  • Last Updated:
  • Aug 14th, 2019 3:13 pm
Deal Addict
Sep 1, 2007
1480 posts
970 upvotes
Surrey
will888 wrote: This is great. So, every legit port will results in credits not being applied. They will be swamped with calls for a while. Somehow, they should link the credit to the type of plan and account to which the plan is actuated in instead of the phone number which can change.
I wonder if it credit will automatically adjust to the new number next month anyway. If not then maybe when they get swamped with phone calls they will automatically start to make the adjustments on peoples accounts. I don't want to call in because my ported in numbers are not PM numbers
Koodo $40/8gb $35/5gb wireless plans//
Sr. Member
Jan 27, 2007
686 posts
543 upvotes
will888 wrote: This is great. So, every legit port will results in credits not being applied. They will be swamped with calls for a while. Somehow, they should link the credit to the type of plan and account to which the plan is actuated in instead of the phone number which can change.
Is this the first promo they offer such credit? I mean you would think they know how their system works and apply the credit properly. They must know an online order will get a temp number first.
Sr. Member
User avatar
Mar 26, 2010
854 posts
57 upvotes
Scarborough
Duality wrote: I had to call Koodo because the $180 credit was applied to the first random number they gave me and not the number that I ported afterward from Public Mobile. So I received the $15 credit for my bill from Sept 3rd - 30th but not for October 1 - 31st. I called them and they said they were going to change the phone number that credit is applied to, to my ported number instead. If anyone else is having issues with the $180 credit not showing on their bill, it may be worth it to reach out to Koodo. :)
I have the same issue. My bill has the $15 credit on the temp number and not my ported number.
will888 wrote: This is great. So, every legit port will results in credits not being applied. They will be swamped with calls for a while. Somehow, they should link the credit to the type of plan and account to which the plan is actuated in instead of the phone number which can change.
Customer service told me this is how the credit was being applied when I asked them about the credits before my phone came, but I guess not.
Deal Expert
User avatar
Dec 12, 2009
19247 posts
7341 upvotes
Toronto
Zaptor99 wrote: Is this the first promo they offer such credit? I mean you would think they know how their system works and apply the credit properly. They must know an online order will get a temp number first.
I don't have specific experience. Back in March, those $100 credits were activation credits. You got them right away. Porting or not doesn't change anything. This is a totally different situation.
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB, $28 RBC 5GB promo
Fido $0.00/3GB+tablet, $10/4GB+tablet
Tangerine Bank
Deal Expert
User avatar
Dec 12, 2009
19247 posts
7341 upvotes
Toronto
ffonly wrote: I wonder if it credit will automatically adjust to the new number next month anyway. If not then maybe when they get swamped with phone calls they will automatically start to make the adjustments on peoples accounts. I don't want to call in because my ported in numbers are not PM numbers
If you don't have the guts to call right away, then wait one month and see of the system will correct itself the following month. $180 is worth the risk.
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB, $28 RBC 5GB promo
Fido $0.00/3GB+tablet, $10/4GB+tablet
Tangerine Bank
Deal Addict
May 5, 2008
1733 posts
530 upvotes
MastaOogway wrote: That's bs if they can't give you the plan they can at least give you 2gb extra data to make it 8gb. That's what happened in my case.
will888 wrote: It was reported by a very determined member that on the 7th try, he had a breakthrough. If you are going to give up so quickly, all is lost. You are better off playing the fall migration lottery.
:) hehe yes.. already in the ambush position, and ready to jump on the next offer :)

I will still try to get 2GB extra by calling retentions, but do not hold high hopes..
Deal Expert
User avatar
Dec 12, 2009
19247 posts
7341 upvotes
Toronto
Tichi wrote: :) hehe yes.. already in the ambush position, and ready to jump on the next offer :)

I will still try to get 2GB extra by calling retentions, but do not hold high hopes..
When you talk to retention, you will the end the conversation by asking them to submit the number port?
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB, $28 RBC 5GB promo
Fido $0.00/3GB+tablet, $10/4GB+tablet
Tangerine Bank
Sr. Member
May 18, 2007
633 posts
96 upvotes
Hi, Guys

How long would take u to get the activation email from Koodo after receiving the sim card? I got the sim card yesterday, but not yet get the activation email.
Last edited by pr3dat0r on Oct 4th, 2018 9:17 am, edited 1 time in total.
Sr. Member
Feb 10, 2018
511 posts
260 upvotes
EDL67134234 wrote: Has anyone had luck porting their number and retaining $180 credit?

I have a payment for my PM account but would rather port my number out and transfer the referral credit on the account to family member’s account.
Anyone?
Deal Addict
May 25, 2009
4780 posts
1213 upvotes
Toronto
So I messed up...

The sim comes with some random number already on it, and before porting my number over, I decided to check out Mobile Services, Manage Your Number. They give you 2 options, Find A New Number, and Transfer Your Phone Number. So of course I had to check out Find A New Number, and switched to a new number just for fun.

Just for curiosity's sake, I went back to Find A New Number, and it said "only one phone number change per billing cycle".. Ok that's fine I don't need to change again to a new number, I want to port mine in.

But when I went to Transfer Your Phone Number to port my number in, it says "We are unable to complete your request at this time. Phone number changes can only be completed once every 90 days through your online account."..

So what do I do? Should I call to port in, or should I go to the store to port in, since I can't do it online now?

Or is it that regardless of whether it's through online/phone/store, it's only possible to change the number (whether Find a New Number or porting in) once every billing cycle, even Koodo reps can't help me?

Also, is that second message "We are unable to complete your request at this time. Phone number changes can only be completed once every 90 days through your online account." accurate? Because it doesn't quite jive with the previous message that "you can only change your number once a billing cycle".. Or is the keyword there "through your online account", meaning "it's possible to change the number once per billing cycle, but can only do it once every 90 days if you do it through the online account"?

Or is the second statement just wrong (because this statement is written on the old version of the Koodo site that it bounces you to sometimes which is really annoying), and you ARE able to change the number once per billing cycle (not every 90 days), even through the online account?

I ask because I'm wondering, if I were to wait till the next billing cycle to port in, can it be done online, or is the 90 day thing accurate, which case I'm definitely not waiting 90 days.
Deal Expert
Aug 22, 2011
30416 posts
16266 upvotes
Ottawa
fightbriz wrote: So I messed up...

The sim comes with some random number already on it, and before porting my number over, I decided to check out Mobile Services, Manage Your Number. They give you 2 options, Find A New Number, and Transfer Your Phone Number. So of course I had to check out Find A New Number, and switched to a new number just for fun.

Just for curiosity's sake, I went back to Find A New Number, and it said "only one phone number change per billing cycle".. Ok that's fine I don't need to change again to a new number, I want to port mine in.

But when I went to Transfer Your Phone Number to port my number in, it says "We are unable to complete your request at this time. Phone number changes can only be completed once every 90 days through your online account."..

So what do I do? Should I call to port in, or should I go to the store to port in, since I can't do it online now?

Or is it that regardless of whether it's through online/phone/store, it's only possible to change the number (whether Find a New Number or porting in) once every billing cycle, even Koodo reps can't help me?

Also, is that second message "We are unable to complete your request at this time. Phone number changes can only be completed once every 90 days through your online account." accurate? Because it doesn't quite jive with the previous message that "you can only change your number once a billing cycle".. Or is the keyword there "through your online account", meaning "it's possible to change the number once per billing cycle, but can only do it once every 90 days if you do it through the online account"?

Or is the second statement just wrong (because this statement is written on the old version of the Koodo site that it bounces you to sometimes which is really annoying), and you ARE able to change the number once per billing cycle (not every 90 days), even through the online account?

I ask because I'm wondering, if I were to wait till the next billing cycle to port in, can it be done online, or is the 90 day thing accurate, which case I'm definitely not waiting 90 days.
Call the port team...the number is somewhere in this thread.
Deal Expert
User avatar
Dec 12, 2009
19247 posts
7341 upvotes
Toronto
fightbriz wrote: So I messed up...

The sim comes with some random number already on it, and before porting my number over, I decided to check out Mobile Services, Manage Your Number. They give you 2 options, Find A New Number, and Transfer Your Phone Number. So of course I had to check out Find A New Number, and switched to a new number just for fun.

Just for curiosity's sake, I went back to Find A New Number, and it said "only one phone number change per billing cycle".. Ok that's fine I don't need to change again to a new number, I want to port mine in.

But when I went to Transfer Your Phone Number to port my number in, it says "We are unable to complete your request at this time. Phone number changes can only be completed once every 90 days through your online account."..

So what do I do? Should I call to port in, or should I go to the store to port in, since I can't do it online now?

Or is it that regardless of whether it's through online/phone/store, it's only possible to change the number (whether Find a New Number or porting in) once every billing cycle, even Koodo reps can't help me?

Also, is that second message "We are unable to complete your request at this time. Phone number changes can only be completed once every 90 days through your online account." accurate? Because it doesn't quite jive with the previous message that "you can only change your number once a billing cycle".. Or is the keyword there "through your online account", meaning "it's possible to change the number once per billing cycle, but can only do it once every 90 days if you do it through the online account"?

Or is the second statement just wrong (because this statement is written on the old version of the Koodo site that it bounces you to sometimes which is really annoying), and you ARE able to change the number once per billing cycle (not every 90 days), even through the online account?

I ask because I'm wondering, if I were to wait till the next billing cycle to port in, can it be done online, or is the 90 day thing accurate, which case I'm definitely not waiting 90 days.
I think it's every 30 days. If Koodo is like Public Mobile, the one change per month is a hard limit that nobody can override.
̶K̶o̶o̶d̶o̶ ̶$̶4̶0̶/̶6̶G̶B̶
Public Mobile 2016 fall promo, $23/1GB, $38/5GB, $28 RBC 5GB promo
Fido $0.00/3GB+tablet, $10/4GB+tablet
Tangerine Bank
Jr. Member
User avatar
Oct 11, 2017
112 posts
72 upvotes
Vancouver
Zaptor99 wrote: Is this the first promo they offer such credit? I mean you would think they know how their system works and apply the credit properly. They must know an online order will get a temp number first.
U dont need to use rocket science to explain some1s stupidity lol. I was inside that hive from 2002 to 2014, used to be involved in creating and participating in pretty much everything, from billing to marketing and have seen much worse screw ups than that.

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