Koodo charges customers for a 3yr old billing mistake
Without any real notification or justification they billed customers that are still with them. The error arrapently is there was no record of customers paying the tab on their systems. But they can’t really provide proof there was an error nor that it has been fixed.
Instead of reaching out to the effected customers they just added the cost to customers bills and said if you provide back records we will remove the charge.
I have not seen any documentation of announcement on the error and apparently they are handling it on a one to one bases. Regardless if your bills have been paid they can hold you accountable for this charge.
The difference between wanting and needing is how you justify it.