Koodo Mobile Service Outages

Apr 26th, 2020 3:25 am

#1

DrDoomsday [OP]: Deal Addict; Aug 7, 2019; 1192 posts; 390 upvotes

Apr 26th, 2020 3:25 am

I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

Apr 26th, 2020 8:39 am

#2

audit13: Deal Expert; Feb 24, 2003; 20850 posts; 8646 upvotes; Toronto

Apr 26th, 2020 8:39 am

Where are you located? When did this happen?

I've been with Koodo since Feb 2018 and don't recall being without service for more than an hour in Toronto.

+1

Apr 26th, 2020 11:26 am

#3

DeJesus: Member; Feb 29, 2020; 278 posts; 84 upvotes

Apr 26th, 2020 11:26 am

What’s your Koodo Mobile Price Plan?

DrDoomsday wrote: ↑ I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

Apr 26th, 2020 11:57 am

#4

Tichi: Deal Addict; May 5, 2008; 1947 posts; 649 upvotes

Apr 26th, 2020 11:57 am

DrDoomsday wrote: ↑ I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

Perhaps it is your login name playing part?

jk

Apr 26th, 2020 2:41 pm

#5

Webhead: Deal Fanatic; Sep 7, 2004; 8641 posts; 6185 upvotes; West GTEH!

Apr 26th, 2020 2:41 pm

DrDoomsday wrote: ↑ I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

1st time I’ve heard Koodo having a service outage. Normally it’s very reliable.
Sounds like they credited you the cost of 1 day service.

Apr 26th, 2020 2:58 pm

#6

DrDoomsday [OP]: Deal Addict; Aug 7, 2019; 1192 posts; 390 upvotes

Apr 26th, 2020 2:58 pm

audit13 wrote: ↑ Where are you located? When did this happen?

I've been with Koodo since Feb 2018 and don't recall being without service for more than an hour in Toronto.

This was in North York.

Apr 26th, 2020 3:32 pm

#7

pjw918: Deal Addict; Feb 28, 2012; 1507 posts; 2959 upvotes

Apr 26th, 2020 3:32 pm

Webhead wrote: ↑ 1st time I’ve heard Koodo having a service outage.

All providers have service outages.

Numerous Telus customers in Alberta were dealing with no wireless service around 8am PDT, with reports of no signal for Telus and Koodo customers from Edmonton to Calgary.
https://www.iphoneincanada.ca/carriers/ ... ern-canada
March 31

$1.51 is pathetic compensation.

+1

Apr 26th, 2020 4:04 pm

#8

audit13: Deal Expert; Feb 24, 2003; 20850 posts; 8646 upvotes; Toronto

Apr 26th, 2020 4:04 pm

DrDoomsday wrote: ↑ This was in North York.

I've not heard of Koodo offering much in terms of compensation in the past.

All you can do is escalate the matter.

Apr 26th, 2020 8:26 pm

#9

winenaught88: Sr. Member; Jun 18, 2015; 568 posts; 832 upvotes; Toronto, ON

Apr 26th, 2020 8:26 pm

DrDoomsday wrote: ↑ I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

OMFG Are you serious?

How much are you looking for exactly?

LMAOOOO

+3

Apr 26th, 2020 11:32 pm

#10

DeJesus: Member; Feb 29, 2020; 278 posts; 84 upvotes

Apr 26th, 2020 11:32 pm

No answer to my question then?

DrDoomsday wrote: ↑ This was in North York.

Apr 27th, 2020 12:27 am

#11

chilli604: Deal Fanatic; Jul 27, 2015; 5558 posts; 7545 upvotes; Vegas Golden Knights…

Apr 27th, 2020 12:27 am

DrDoomsday wrote: ↑ I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

Looks like you want more compensation. That ain't gonna happen. If you wanna show them.
Just port out to a different carrier

+1

Apr 27th, 2020 12:42 am

#12

DrDoomsday [OP]: Deal Addict; Aug 7, 2019; 1192 posts; 390 upvotes

Apr 27th, 2020 12:42 am

DeJesus wrote: ↑ No answer to my question then?

Sorry, Which question?

Apr 27th, 2020 8:10 am

#13

DeJesus: Member; Feb 29, 2020; 278 posts; 84 upvotes

Apr 27th, 2020 8:10 am

My previous question was how much is your monthly plan...

DrDoomsday wrote: ↑ Sorry, Which question?

Apr 27th, 2020 3:56 pm

#14

wearysky: Deal Expert; Nov 28, 2013; 21130 posts; 10678 upvotes; Oakville

Apr 27th, 2020 3:56 pm

That looks like they've offered to compensate you for about 1 day of a $45/month plan. If your monthly plan is more than $45 a month, you could probably file a CCTS complaint to get compensated according to your actual plan amount. You're not gonna get more than a straight refund for the amount of time that you didn't have service, though.

Apr 27th, 2020 4:34 pm

#15

DrDoomsday [OP]: Deal Addict; Aug 7, 2019; 1192 posts; 390 upvotes

Apr 27th, 2020 4:34 pm

DeJesus wrote: ↑ My previous question was how much is your monthly plan...

The one in question is $40 a month for 4GB. So, after escalation, the most they did was $40*1.13/30 = $1.51

Apr 27th, 2020 4:35 pm

#16

DrDoomsday [OP]: Deal Addict; Aug 7, 2019; 1192 posts; 390 upvotes

Apr 27th, 2020 4:35 pm

wearysky wrote: ↑ That looks like they've offered to compensate you for about 1 day of a $45/month plan. If your monthly plan is more than $45 a month, you could probably file a CCTS complaint to get compensated according to your actual plan amount. You're not gonna get more than a straight refund for the amount of time that you didn't have service, though.

Yeah, it was a $40 plan. Is there any particular reason you mentioned the $45 threshold?

Apr 27th, 2020 4:58 pm

#17

DeJesus: Member; Feb 29, 2020; 278 posts; 84 upvotes

Apr 27th, 2020 4:58 pm

Therefore they offered you the equivalent of the single day of outage as you previously experienced? I’m I correct?

DrDoomsday wrote: ↑ The one in question is $40 a month for 4GB. So, after escalation, the most they did was $40*1.13/30 = $1.51

Apr 27th, 2020 5:18 pm

#18

sexyj: Deal Guru; Feb 10, 2007; 13584 posts; 4926 upvotes

Apr 27th, 2020 5:18 pm

LOL.... How much money are you actually expecting ?

If you want "compensation" and not a downtime credit, then you will have to go through small claims court and prove your damages.

If you are using this as a "business" line and suffered damages, then you should've planned a contingency line.

LOL

DrDoomsday wrote: ↑I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?

DrDoomsday wrote: ↑
The one in question is $40 a month for 4GB. So, after escalation, the most they did was $40*1.13/30 = $1.51

DrDoomsday wrote: ↑
Yeah, it was a $40 plan. Is there any particular reason you mentioned the $45 threshold?

The sweetest gyal

Apr 27th, 2020 5:38 pm

#19

wearysky: Deal Expert; Nov 28, 2013; 21130 posts; 10678 upvotes; Oakville

Apr 27th, 2020 5:38 pm

DrDoomsday wrote: ↑ Yeah, it was a $40 plan. Is there any particular reason you mentioned the $45 threshold?

$1.51 x 30 equals roughly $45.

+1

Apr 27th, 2020 6:03 pm

#20

DeJesus: Member; Feb 29, 2020; 278 posts; 84 upvotes

Apr 27th, 2020 6:03 pm

So Koodo was “Generous” enough to provide a Goodwill Credit with taxes isn’t?

wearysky wrote: ↑ $1.51 x 30 equals roughly $45.