Cell Phones

Koodo Mobile Service Outages

  • Last Updated:
  • Apr 27th, 2020 6:03 pm
[OP]
Deal Addict
Aug 7, 2019
1050 posts
353 upvotes

Koodo Mobile Service Outages

I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
19 replies
Deal Expert
User avatar
Feb 24, 2003
18446 posts
5395 upvotes
Toronto
Where are you located? When did this happen?

I've been with Koodo since Feb 2018 and don't recall being without service for more than an hour in Toronto.
Member
Feb 29, 2020
219 posts
67 upvotes
What’s your Koodo Mobile Price Plan?
DrDoomsday wrote: I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
Deal Addict
May 5, 2008
1947 posts
647 upvotes
DrDoomsday wrote: I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
Perhaps it is your login name playing part? :) jk
Deal Fanatic
User avatar
Sep 7, 2004
7174 posts
3635 upvotes
West GTEH!
DrDoomsday wrote: I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
1st time I’ve heard Koodo having a service outage. Normally it’s very reliable.
Sounds like they credited you the cost of 1 day service.
😎
[OP]
Deal Addict
Aug 7, 2019
1050 posts
353 upvotes
audit13 wrote: Where are you located? When did this happen?

I've been with Koodo since Feb 2018 and don't recall being without service for more than an hour in Toronto.
This was in North York.
Deal Addict
Feb 28, 2012
1200 posts
2171 upvotes
Alberta
Webhead wrote: 1st time I’ve heard Koodo having a service outage.
All providers have service outages.

Numerous Telus customers in Alberta were dealing with no wireless service around 8am PDT, with reports of no signal for Telus and Koodo customers from Edmonton to Calgary.
https://www.iphoneincanada.ca/carriers/ ... ern-canada
March 31

$1.51 is pathetic compensation.
Deal Expert
User avatar
Feb 24, 2003
18446 posts
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Toronto
DrDoomsday wrote: This was in North York.
I've not heard of Koodo offering much in terms of compensation in the past.

All you can do is escalate the matter.
Sr. Member
Jun 18, 2015
561 posts
832 upvotes
Toronto, ON
DrDoomsday wrote: I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
OMFG Are you serious?

How much are you looking for exactly?


LMAOOOO
Deal Addict
Jul 27, 2015
4986 posts
6504 upvotes
Vegas Golden Knights…
DrDoomsday wrote: I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
Looks like you want more compensation. That ain't gonna happen. If you wanna show them.
Just port out to a different carrier
Deal Expert
User avatar
Nov 28, 2013
20521 posts
9974 upvotes
Oakville
That looks like they've offered to compensate you for about 1 day of a $45/month plan. If your monthly plan is more than $45 a month, you could probably file a CCTS complaint to get compensated according to your actual plan amount. You're not gonna get more than a straight refund for the amount of time that you didn't have service, though.
[OP]
Deal Addict
Aug 7, 2019
1050 posts
353 upvotes
DeJesus wrote: My previous question was how much is your monthly plan...
The one in question is $40 a month for 4GB. So, after escalation, the most they did was $40*1.13/30 = $1.51
[OP]
Deal Addict
Aug 7, 2019
1050 posts
353 upvotes
wearysky wrote: That looks like they've offered to compensate you for about 1 day of a $45/month plan. If your monthly plan is more than $45 a month, you could probably file a CCTS complaint to get compensated according to your actual plan amount. You're not gonna get more than a straight refund for the amount of time that you didn't have service, though.
Yeah, it was a $40 plan. Is there any particular reason you mentioned the $45 threshold?
Member
Feb 29, 2020
219 posts
67 upvotes
Therefore they offered you the equivalent of the single day of outage as you previously experienced? I’m I correct?
DrDoomsday wrote: The one in question is $40 a month for 4GB. So, after escalation, the most they did was $40*1.13/30 = $1.51
Deal Guru
User avatar
Feb 10, 2007
12886 posts
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LOL.... How much money are you actually expecting ?

If you want "compensation" and not a downtime credit, then you will have to go through small claims court and prove your damages.

If you are using this as a "business" line and suffered damages, then you should've planned a contingency line.

LOL
DrDoomsday wrote: I recently experienced a very long service outage (more than a day) and the most they would give me to compensate was $1.51 after a large amount of pushing. I even added the fact that I couldn't call them to get it fixed because their phone lines gave the automated COVID-19 message and dropped the call. + my internet was down at the same time so I had not data + no internet + stuck at home due to COVID with important things to submit

Anyone else ever manage to get more out of them?
DrDoomsday wrote:
The one in question is $40 a month for 4GB. So, after escalation, the most they did was $40*1.13/30 = $1.51
DrDoomsday wrote:
Yeah, it was a $40 plan. Is there any particular reason you mentioned the $45 threshold?
[self promotion rule violation, removed twice already][self promotion rule violation, removed twice already]Trolling or Threadcrapping Trolling - woooooooo 3k on a laptop woooooooo 3k on a laptop woooooooo 3k on a laptop woooooooo 3k on a laptop
Deal Expert
User avatar
Nov 28, 2013
20521 posts
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Oakville
DrDoomsday wrote: Yeah, it was a $40 plan. Is there any particular reason you mentioned the $45 threshold?
$1.51 x 30 equals roughly $45.
Member
Feb 29, 2020
219 posts
67 upvotes
So Koodo was “Generous” enough to provide a Goodwill Credit with taxes isn’t?
wearysky wrote: $1.51 x 30 equals roughly $45.

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