Koodo switching to another prepaid plan

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Oct 20th, 2020 10:30 am

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Oct 19th, 2020 10:29 am

zeroace [OP]: Sr. Member; Jan 24, 2004; 554 posts; 127 upvotes

Oct 19th, 2020 10:29 am

Koodo switching to another prepaid plan

Hi all,

I wanted to switch from one prepaid plan to another on my Koodo account. Switching the plan is done immediately so if you're currently on one plan, changing will stop the current plan and replace it with the new one.

When is the best way to change between the plans so that the current ends and the new one starts? I know I should do the switch on the last day of my current plan but the moment I change the plan on the last day, I have technically lost the day of the current plan.

Do I need to turn off my automatic top up, wait until the current plan expires and then change it or is there a better way?

Thanks in advance

4 replies

Oct 19th, 2020 10:31 am

GT_647: Deal Addict; Apr 13, 2005; 1733 posts; 1757 upvotes; Markham, ON

Oct 19th, 2020 10:31 am

There's no need to turn off auto pay, but I believe when you switch plans it takes effect on your renewal date.
This is how Public Mobile plans work and Koodo Prepaid is on the same system -- so I assume it should work the same.

Oct 20th, 2020 12:07 am

kon_kat: Member; Feb 2, 2003; 356 posts; 134 upvotes

Oct 20th, 2020 12:07 am

Don't turn off automatic top-ups if you're grandfathered in on the 10% off discount or you might lose it. Automatic top-ups adjusted to the new amount when I switched plans. I switched a day before the renewal of my plan, losing a day of my old plan wasn't a big deal versus missing the window to switch plans. I think I was on the $15 a month plan so a day of lost service cost me 50 cents.

+1

Oct 20th, 2020 10:27 am

zeroace [OP]: Sr. Member; Jan 24, 2004; 554 posts; 127 upvotes

Oct 20th, 2020 10:27 am

at87on wrote: ↑ There's no need to turn off auto pay, but I believe when you switch plans it takes effect on your renewal date.
This is how Public Mobile plans work and Koodo Prepaid is on the same system -- so I assume it should work the same.

I don't see any place where you can have the plan switch after the current one expired. They only allows for the changes to be immediate. I called their support to ask and they said to do the change the day before.

Looks like Public has a more sophisticated system..

Oct 20th, 2020 10:30 am

zeroace [OP]: Sr. Member; Jan 24, 2004; 554 posts; 127 upvotes

Oct 20th, 2020 10:30 am

kon_kat wrote: ↑ Don't turn off automatic top-ups if you're grandfathered in on the 10% off discount or you might lose it. Automatic top-ups adjusted to the new amount when I switched plans. I switched a day before the renewal of my plan, losing a day of my old plan wasn't a big deal versus missing the window to switch plans. I think I was on the $15 a month plan so a day of lost service cost me 50 cents.

I don't have the 10% discount or I would be careful too. I ended up doing the switch the day before hoping the change will reflect the next business day.

Nope. Looks like you're expected to lose a day. Unless you do the switch late at night. Like you, I figure losing a day is better than being double charged.

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