A Learning Opportunity About Our User Base
I've been following and been a part of the Shell 10% Mastercard thread since the very beginning and I have seen the various types of users visit the thread.
What's concerning is the number of users who somehow found out about the thread, signed up for the promotion and participated but did not find out when the promotion abruptly ended. Even today, almost 2 months after the end of the promotion, the thread is regularly bumped with complaint after complaint from members who have under 100 posts (generally).
I feel like even if we had every tool and fail safe in place, you have to be paying attention to RFD to benefit from it and these are clearly our users who are not here as often as some of our daily users.
But, that doesn't mean we can't do a better job for these users. Maybe we can develop an instant notification should a hot deal thread (you are subscribed to) should a deal end?
Maybe this is some sort of additional subscribe feature?
Maybe RFD moderators deem certain deals as urgent and just as they notify us on the main page or by e-mail, maybe they can notify us of canceled ones too.
I don't know... But what's happened to hundreds of members of this community is pretty sad and it's those who visit RFD but not regularly who are falling victim.
Something to think about...Thanks
What's concerning is the number of users who somehow found out about the thread, signed up for the promotion and participated but did not find out when the promotion abruptly ended. Even today, almost 2 months after the end of the promotion, the thread is regularly bumped with complaint after complaint from members who have under 100 posts (generally).
I feel like even if we had every tool and fail safe in place, you have to be paying attention to RFD to benefit from it and these are clearly our users who are not here as often as some of our daily users.
But, that doesn't mean we can't do a better job for these users. Maybe we can develop an instant notification should a hot deal thread (you are subscribed to) should a deal end?
Maybe this is some sort of additional subscribe feature?
Maybe RFD moderators deem certain deals as urgent and just as they notify us on the main page or by e-mail, maybe they can notify us of canceled ones too.
I don't know... But what's happened to hundreds of members of this community is pretty sad and it's those who visit RFD but not regularly who are falling victim.
Something to think about...Thanks
RedFlagDeals Addict
