Legal Question: What is consent in business (ROGERS Non-Consented Product Conversion)
I'm soliciting public opinion because Rogers has recently violated my trust and sense of well being as a customer, some thing which they see as pro-activity, and I'm trying to understand what is or isn't legal.
Essentially I received a IGNITE sales call, wherein a new internet package was discussed. The 2 minute conversation ended with me saying I couldn't commit to anything, and to call me back later. I didn't pick up the calls later, but the next morning I had 2 emails: first a thank you email, and 2nd a new service agreement with products never discussed with me, and a notice that I had ten days to opt out.
It gets weirder. I emailed back the women who emailed me informing her that I did not agree to switch plans, a call back from the woman I spoke to, who at first said nothing had been done to my accounts, but upon checking said that she didn't make issue the work order, and maybe I spoke to someone else and agree to the services then. That didn't happen.
It's taken a week and a half, and 10+ calls so far to escalate and dismantle the actions they put in place. I have privacy concerns I can't get any information to assess, but have come away with one understanding: Rogers doesn't consider initiating a new service (e.g. submitting work orders, updating services agreement, entering in to a fixed window for declination of new services) a change, it's only a change if the initiated service is implemented. And implementation can act as consent to change.
So here's my question; Is that legal? Or, more specifically:
1. Is it legally sound that implementation of a new service can act as both consent for change and change it self?
This is in opposition to my view/the clients view of consent being permission to change my costs, and products I will use, and change being the informational alteration of my services type to complete my service change: work order and provision of new service agreements. (Note that all the emails I received said "changes had been made to your account.")
2. Can Rogers legally employ a opt out. implicit approach to contractual service change?
I didn't consent but rogers says that its not a change if install was denied (turn away the technician at your door), or cancel within the ten day window. I had to do both, and more to stop the process.
(side note: If this is legal, how on earth do I have more rights over how my email is engaged across organizations, than as a customer of Rogers with contractual services?)