Upvoted.zentro wrote: ↑ Where are you getting this information from?
What laws says you must store a product that was sent to you by mistake?
I agree what you have written is common sense type of stuff and should be followed if you are a moral person, but I highly doubt it is law? Any example of any court cases?
From my experience companies don't seem to care, I've tried to return mistake packages and was told to keep or dispose it. It was mostly junk so, maybe it's different for more expensive products.
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For Ontario this is all I can find:
Unsolicited goods or services: relief from legal obligations
13 (1) Except as provided in this section, a recipient of unsolicited goods or services has no legal obligation in respect of their use or disposal. 2002, c. 30, Sched. A, s. 13 (1).
No payment for unsolicited goods or services
(2) No supplier shall demand payment or make any representation that suggests that a consumer is required to make payment in respect of any unsolicited goods or services despite their use, receipt, misuse, loss, damage or theft. 2002, c. 30, Sched. A, s. 13 (2).
Interesting point. I found a similar thread back in 2016 on RFD where ALLCAPS held same stance over the definition of unsolicited goods and there was a debate. I’ll go over s. 13 that you provided to see whether he’s wrong about this.
To be safe, I think I’ll just call customer service to make a reasonable effort and if they don’t want it, I’ll just dump it. It’s taking up my condo space.