Locked: Lenovo Laptop Y410p 14" i7-4700MQ GT755M - $279 - PART 1

Yeah right, tomorrow the Y410p got an extra $200 discount and people will be all over it anyway, we consumers try to get the best stuff at the best price, we ARE greedy, there's not much loyalty for any brand. So it makes sense that they simply just don't care.

psych13 wrote: ↑Another bait and switch complaint from 2008

http://forum.notebookreview.com/lenovo/ ... witch.html

2010
http://forums.lenovo.com/t5/IdeaPad-S-s ... d-p/294906

another

http://www.complaintsboard.com/complain ... 94137.html

start a class action law suit? :p

Spoke with a rep. He was very nice.

Apparently, some orders *may* get fulfilled. He said the issue was not the pricing but how many went through. We should know more tuesday hopefully.

I still recommend you all call in and leave feedback with the survey.

Most questions are with the rep. Do not give the rep a bad score unless they deserve it. There is about 5 questions and at the end you can leave a voice note with feedback.

ok.. well 2 of my orders are cancelled and 2 are RTM but they charged all 4 to my cc..

Added my voice on FB!!

#lenovosucks #lenovo This will cause a massive hit in terms of your PR rating. Don't under estimate the power of social media. Have you guys heard the saying "people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Your marketing team work so hard to boost up your PR ratings and create loyal or return customers but with this incident its from okay to topnotch negative... twitter data wouldn't lie nor facebook and its still growing.

More so please include peoples name in the cancellation email as a sign of respect and make sure the confirmation number match up!

Will people trust you guys after this? Good luck!!! Unless you do something! It's never to late!!!

Ordered 3:

#1: got cancellation email (with correct order ID), status: Released to Manufacturing
#2: got cancellation email (with wrong order ID), status: Released to Manufacturing
#3: got cancellation email (with wrong order ID), status: Cancelled

sexyj wrote: ↑i love how these people are saying no more lenovo but lo and behold they will be ordering a lenovo again when they have a good sale on

LOL, exactly. They have no loyalty and go for the cheapest price. Lenovo knows this, that's why they aren't bothering.

sherlockmandango wrote: ↑Had a call with a Lenovo CSR. He was friendly and understanding. He mentioned that they were spending the next few days reviewing the orders, but that the pricing error created a demand that they simply couldn't reasonably fulfill. He also said that "in some provinces, they're a law that says they have to honour the price". Odd. He told me to expect an email by Tuesday. It was a pretty pleasant experience, though I'm not holding my breath that I'll be getting the laptop at the price promised.

Got the exact same message. Seems like if they decided to honor them itll be to those that managed to get their orders done on the 22nd, likely limiting to 1 each and quebec orders being fulfilled. I suspect any bulk orders will simply be wiped clean regardless of when you ordered.

nuwan32 wrote: ↑start a class action law suit? :p

But but but that would give lawyer fees... I doubt this crowd would part with a penny... lulz.

neverhaveiever wrote: ↑Spoke with a rep. He was very nice.

Apparently, some orders *may* get fulfilled. He said the issue was not the pricing but how many went through. We should know more tuesday hopefully.

I still recommend you all call in and leave feedback with the survey.

Most questions are with the rep. Do not give the rep a bad score unless they deserve it. There is about 5 questions and at the end you can leave a voice note with feedback.

Sadly, most will punish the rep for something far far beyond their control. Too bad.

sherlockmandango wrote: ↑Had a call with a Lenovo CSR. He was friendly and understanding. He mentioned that they were spending the next few days reviewing the orders, but that the pricing error created a demand that they simply couldn't reasonably fulfill. He also said that "in some provinces, they're a law that says they have to honour the price". Odd. He told me to expect an email by Tuesday. It was a pretty pleasant experience, though I'm not holding my breath that I'll be getting the laptop at the price promised.

So does this mean they will honour all orders from Quebec?

Well I am from Quebec and got the cancellation email, but my order status is still in "Released to Manufacturing" so I got no idea what's happening.

Quebec residents should file a complaint with the OPC. Internet orders are covered by the same laws that local merchants:

http://www.opc.gouv.qc.ca/en/consumer/t ... du-quebec/

This is the link to file an online request: http://www.opc.gouv.qc.ca/nc/en/contact/request/

Alternatively you can call the next business day as well.

laststar wrote: ↑Well I am from Quebec and got the cancellation email, but my order status is still in "Released to Manufacturing" so I got no idea what's happening.

Yup, same here. I was planning on filling a complaint but I'll wait till Monday to see what happens...

I noticed several people have mentioned they have been charged an extra dollar. It is just an authorization used to verify your credit card is active. The actual charge for $1 will not be put through as an actual charge.

I would not hold my breath with the realsed to manfacturing notice. They prob have thousands and thousands of orders to fix.

laststar wrote: ↑Well I am from Quebec and got the cancellation email, but my order status is still in "Released to Manufacturing" so I got no idea what's happening.

Yes, me too. I suppose I could call back and inquire about my order, since afterall, Quebec does have a law that requires them to honour their transactions.

Guys, they will NOT ship any orders
the "we will ship some orders" is just to calm down people. In the end they probably will just ship 5 or 6 orders then said they rant out of stock or any others excuses
You can be sure at 100% that there is no hope for anyone to receive it if you dont do anything

Edit:
Just a head up guys. Everytime I saw a price error on RFD, I received it even if all the other province could not get it because of the law here.

manteiv wrote: ↑Residents of Quebec have good chance of winnining because the law in Quebec about this matter is very clear ans had many precedences (Delta airline pricing error, the Brick, etc.) basically once the merchant sends you a confirmation, it ia a contract and the law sits above any small print disclaimer they migt have in their terms and conditions

Where do you file the complaint? Do you have to call them...?