Shopping Discussion

Locked: Lenovo Laptop Y410p 14" i7-4700MQ GT755M - $279 - PART 1

Deal Addict
Feb 14, 2011
1660 posts
724 upvotes
SSP wrote: This is BS. They cancelled my order, my card was not charged. Today I checked my balance and I see the charge now!!! My billing cycle is almost up, this means i will have to pay that charge still.. and get nothing out of it!

They cancelled it fine, but don't screw over you customers like this! I will never buy from Lenovo again!!! The silence has also been a huge ***** up and I'm really infuriated they didn't even bother to apologize! furthermore I will go ahead and file a complaint! [...]
Yup, and don't expect your money back anytime soon either. They probably have 10k+ orders to go through.
Deal Fanatic
Dec 11, 2008
7178 posts
3518 upvotes
Montreal
SSP wrote: This is BS. They cancelled my order, my card was not charged. Today I checked my balance and I see the charge now!!! My billing cycle is almost up, this means i will have to pay that charge still.. and get nothing out of it!

They cancelled it fine, but don't screw over you customers like this! I will never buy from Lenovo again!!! The silence has also been a huge ***** up and I'm really infuriated they didn't even bother to apologize! furthermore I will go ahead and file a complaint! [...]
Charged or temp. authorization?
Member
Oct 20, 2007
389 posts
164 upvotes
Orillia, ON
Jepogski wrote: did anyone of you received already any response from doing this?

Not yet. Just the generic computer generated response:

Thank you for your recent submission to Lenovo Customer Service. We appreciate your business and your inquiry is important to us. A customer service specialist will respond to your inquiry within 24 hours.

Sincerely,

Lenovo Customer Service

***Please do not reply to this email as it was sent by an automated service machine.***


So much for their customer service specialists and 24 hour turn around.
Please clicks thanks in the lower left corner if this post is helpful.
Sr. Member
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Mar 10, 2012
905 posts
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I just emailed my contact at Tech Crunch to see if they're interested
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Sep 23, 2009
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JackWhyte wrote: what do you think happened all the other times quebeckers got their discounted items and the rest of canada got nothing? anger, resentment and a call for other provinces to adopt similar legislation.
In this economy, a province would essentially be eviscerating themselves by implementing similar policies.

As mentioned previously, when your own province receives massive transfer payments, I guess you don't have to have a business friendly environment and screw businesses.

http://en.wikipedia.org/wiki/Equalizati ... _in_Canada

In the 2013-2014 year, the following provinces will receive equalization payments:

Quebec $7.833 billion

And you can see here: http://www.budget.finances.gouv.qc.ca/b ... glance.pdf

On page 12, that Quebec received a total of $16.1 Billion which represented 22% of the governments revenue for the year.

Like I said before, when others are doing the work and paying for your government, you can have laws and regulations that don't make sense.
Deal Guru
Jul 19, 2012
14715 posts
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Montreal
mjpark wrote: I honestly don't believe you.
and I honestly don't care what you believe.

part of me wishes I *did* order one, as it would have made a good gift, but that's 20/20 hindsight - my first thought was that I absolutely despise thick, heavy laptops like this and it was not worth the hassle to file and complete all the forms/documentation.
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Sep 23, 2009
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HeavyDutyKronos wrote: Credit for what? wasting our time? I'll thank him when my 150 laptops arrive. ie. never
I think it's important that new posters and readers should know that HeavyDutyKronos clearly has a financial incentive here.

Or his employer certainly does.
Member
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Nov 4, 2005
334 posts
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Toronto
Has anyone contacted gizmodo, engadget or any of the other tech blogs?
Jr. Member
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Sep 13, 2005
110 posts
18 upvotes
Scarborough
Madevilz wrote: Charged or temp. authorization?
I just checked again, its under temp authorization. I don't know what the policy for MasterCard on temp authorizations at end of billing cycle. I would hope its not charged, but it does affect your credit balance (not really concerned about that part).
Deal Addict
Dec 10, 2007
1219 posts
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Toronto
SSP wrote: I just checked again, its under temp authorization. I don't know what the policy for MasterCard on temp authorizations at end of billing cycle. I would hope its not charged, but it does affect your credit balance (not really concerned about that part).
You likely won't be charged on that for the next statement. Only when it's confirmed then you have to pay up.
Member
Apr 10, 2014
307 posts
186 upvotes
Toronto, ON
Can you please post the link for BBB as I haven't filed a complaint with them yet?
surprise123 wrote: I also received a reply from BBB
Nicole,
A BBB complaint case was escalated to my desk today concerning your request for the orders to be filled.

Lenovo apologizes for the inconvenience that this has caused and is continuing to review the situation. Please allow us the time to complete our review and we will respond as promptly as possible.



Sincerely,

Craig Swenson
Lenovo Customer Advocacy Team
Executive Customer Relations
North America
[email protected]
phone: 919-257-5411
Support the #LENOVOSUCKS Social Media Campaign! Tweet @Lenovo & @Lenovo_Canada #LENOVOSUCKS + Post at facebook.com/lenovo
Deal Fanatic
Dec 11, 2008
7178 posts
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Montreal
SSP wrote: I just checked again, its under temp authorization. I don't know what the policy for MasterCard on temp authorizations at end of billing cycle. I would hope its not charged, but it does affect your credit balance (not really concerned about that part).
Temp. authorizations dont go in your montly bill.
Jr. Member
Jun 10, 2014
100 posts
21 upvotes
West Vancouver, BC
joshdboone wrote: everyone will be getting refunds , even the quebec residents.

there law is useless , read article 11 of it.


11. Any stipulation whereby a merchant reserves the right to decide unilaterally

(a) that the consumer has failed to satisfy one or another of his obligations, or

(b) that a fact or circumstance has occurred,

is prohibited.


most who ordered cannot satisfy being apart of workperks.

good luck wasting your time fighting it though....im loving it.
I actually think it's more of (b), since everyone who purchased the laptop had to agree to the terms that said Lenovo has the right to cancel an order in the case of a price error. I could be wrong, but i'm pretty sure a price error is a circumstance.
Member
May 4, 2014
245 posts
339 upvotes
Port Coquitlam
Once again, you can't just write a statement and trump any laws in place. If you signed a document saying I can run you over with my car on Granville street, do you think I will be charged?
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Jun 19, 2009
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I like how everyone here says they will never buy from Lenovo again... That is, until the next price error happens.
Deal Guru
Jul 19, 2012
14715 posts
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Montreal
KentY198 wrote: Once again, you can't just write a statement and trump any laws in place. If you signed a document saying I can run you over with my car on Granville street, do you think I will be charged?
exactly, and it's like those amusement park tickets that say something like "purchase of this ticket forbids you from suing for injury or damages on rides". :lol: yeah, like that would stand up in court.

companies write that kind of disclaimer to fool the morons.
Sr. Member
Jul 1, 2003
878 posts
133 upvotes
Airdrie, AB
Yikes, had a charge go through on my Visa just for the 2-year extended warranty. The actual Laptop is showing as temp authorization. I have sent Lenovo an email to reimburse for the extended warranty. Knew I shouldn't have tried this. :P
-Some people hear their own voices with great clearness and they live by what they hear. Such people become crazy or they become Legend.-
Deal Guru
Jul 19, 2012
14715 posts
4836 upvotes
Montreal
SkimGuy wrote: I like how everyone here says they will never buy from Lenovo again... That is, until the next price error happens.
yep, and the stance is actually "I will never buy another lenovo product unless I am sure lenovo will lose money on it". that's standard practice for negative brand awareness.
Jr. Member
Jun 10, 2014
100 posts
21 upvotes
West Vancouver, BC
KentY198 wrote: Once again, you can't just write a statement and trump any laws in place. If you signed a document saying I can run you over with my car on Granville street, do you think I will be charged?
but why would they include that article at all then? The consumer should be protected yes, but I have a hard time imagining the government will force companies to sell products at a loss when they specifically have buyers agree to their TOS

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