Yes, if they miss the initial delivery dates, try to call or chat and ask for compensation. The usual is $100 refund directly to credit card.
- ciuvak
- Deal Addict
- Feb 12, 2010
- 4578 posts
- 1999 upvotes
- AB
- waz
- Sr. Member
- Jul 2, 2003
- 615 posts
- 398 upvotes
- GTA
This is missing delivery date or ship date? My order was originally quoted to ship Dec 7, arrive Dec 11. Got an email saying expect it to ship Dec 8 (no arrival date given). So if they deliver after the 11th I have a case? Do you ask for compensation as soon as the original delivery date is missed or wait for the order to arrive?
- ciuvak
- Deal Addict
- Feb 12, 2010
- 4578 posts
- 1999 upvotes
- AB
Seems reasonable that if Dec 11th was actually listed as the delivery day, but the item hasn't arrived, you'd have a case to complain. Get in touch with them on the 12th in the morning and see if they will compensate.waz wrote: ↑ This is missing delivery date or ship date? My order was originally quoted to ship Dec 7, arrive Dec 11. Got an email saying expect it to ship Dec 8 (no arrival date given). So if they deliver after the 11th I have a case? Do you ask for compensation as soon as the original delivery date is missed or wait for the order to arrive?
- Haninthere
- Member
- Dec 3, 2020
- 310 posts
- 238 upvotes
No cashback for me either
When placing the order the Rakuten extension said "the 12% cashback is active"
When placing the order the Rakuten extension said "the 12% cashback is active"
- macalin
- Sr. Member
- Nov 15, 2006
- 533 posts
- 108 upvotes
So I finally got a shipment confirmation email, and estimated delivery (based on UPS tracking #) which were one and three days off the initial shipment/delivery dates.
So I took my chances and contacted Lenovo through their chat feature. Managed a $41 credit/refund without much hassle which I accepted.
I'm sure the rfd pro hagglers will do better
- secretalcoholic
- Deal Addict
- Jul 26, 2018
- 1804 posts
- 2848 upvotes
- Canada, eh?
Anyone know from experience if boxing week will be cheaper than normal EPP prices for some laptops and monitors?
- AEmgee
- Deal Addict
- Aug 22, 2001
- 1418 posts
- 940 upvotes
- Vancouver
I received an email that my X1 Nano i7 would be delayed and was provided a quote for the i5 version which can be shipped within a week, but I would rather wait for my original configuration. I chatted in to ask for compensation and was told all I could get was 64,000 Lenovo points?!? Is there some specific department I should be calling?
- ciuvak
- Deal Addict
- Feb 12, 2010
- 4578 posts
- 1999 upvotes
- AB
No, just regular customer service. Try chat or call.AEmgee wrote: ↑ I received an email that my X1 Nano i7 would be delayed and was provided a quote for the i5 version which can be shipped within a week, but I would rather wait for my original configuration. I chatted in to ask for compensation and was told all I could get was 64,000 Lenovo points?!? Is there some specific department I should be calling?
My tip was just to say that if anyone's order gets delayed, don't just sit and wait, but try to get a bit of a refund as compensation.
Not sure about the points, must be some sort of a new reward system introduced recently? Did you check what is the value of points?
- Tcalp
- Deal Addict
- Dec 6, 2004
- 1818 posts
- 1731 upvotes
Anyone aware of 'deal' links (aka Perkopolis) for the 7i 14" / 15 " ?
- sajjad365
- Member
- Oct 12, 2015
- 428 posts
- 507 upvotes
- Ottawa
The price in preview vs in the cart is different.
What am I missing?
What am I missing?
- ciuvak
- Deal Addict
- Feb 12, 2010
- 4578 posts
- 1999 upvotes
- AB
Not sure if this was already posted elsewhere, but I wasn't aware of this fact, so there are probably other people who also don't know.
"Lenovo Price Guarantee (After Purchase)" terms are found here https://www.lenovo.com/ca/en/shopping-faq/#payments
Basically the refund is the difference between the lower vs the higher price, but will not have taxes also refunded.
Usually with any other vendors in Canada I've dealt with, they give the price difference plus tax. Which makes sense because the item now costs less and the customer should only pay taxes on that new lower price.
But I guess Lenovo wants to do it differently. They refund the price difference, but without the tax. They say it's because they pass on the tax to the government on the original price that item was sold at, so they don't revise the original sale invoice. And that the price guarantee refund, is just more of an internal promo, a refund they offer to the customer as a goodwill gesture. I guess this explanation makes sense legally.
Does anyone else have experience with the price adjustment with them? Did you also get the tax refunded, or not?
"Lenovo Price Guarantee (After Purchase)" terms are found here https://www.lenovo.com/ca/en/shopping-faq/#payments
Basically the refund is the difference between the lower vs the higher price, but will not have taxes also refunded.
Usually with any other vendors in Canada I've dealt with, they give the price difference plus tax. Which makes sense because the item now costs less and the customer should only pay taxes on that new lower price.
But I guess Lenovo wants to do it differently. They refund the price difference, but without the tax. They say it's because they pass on the tax to the government on the original price that item was sold at, so they don't revise the original sale invoice. And that the price guarantee refund, is just more of an internal promo, a refund they offer to the customer as a goodwill gesture. I guess this explanation makes sense legally.
Does anyone else have experience with the price adjustment with them? Did you also get the tax refunded, or not?
- Cnsultnt
- Sr. Member
- Nov 14, 2003
- 704 posts
- 482 upvotes
- Toronto
Got a price adjustment Nov 2020; exactly per policy, just the product price, not the tax. In spite of what they told you, I'm sure they recoup the tax. In theory, I could have done a return and repurchase, but I had already done a lot of install and customize.ciuvak wrote: ↑ Not sure if this was already posted elsewhere, but I wasn't aware of this fact, so there are probably other people who also don't know.
"Lenovo Price Guarantee (After Purchase)" terms are found here https://www.lenovo.com/ca/en/shopping-faq/#payments
Basically the refund is the difference between the lower vs the higher price, but will not have taxes also refunded.
Usually with any other vendors in Canada I've dealt with, they give the price difference plus tax. Which makes sense because the item now costs less and the customer should only pay taxes on that new lower price.
But I guess Lenovo wants to do it differently. They refund the price difference, but without the tax. They say it's because they pass on the tax to the government on the original price that item was sold at, so they don't revise the original sale invoice. And that the price guarantee refund, is just more of an internal promo, a refund they offer to the customer as a goodwill gesture. I guess this explanation makes sense legally.
Does anyone else have experience with the price adjustment with them? Did you also get the tax refunded, or not?
- ciuvak
- Deal Addict
- Feb 12, 2010
- 4578 posts
- 1999 upvotes
- AB
OK, thanks. Good to have another example. At least I know I'm not getting wrong information from customer service.
It definitely might be better to just re-purchase when you see the lowest price, and cancel or return the first order. The rep I emailed even said the same, to just re-order next time and return. So much waste.
I think most people who will rely on the price match option, will be expecting the usual price difference + tax, like from most other Canadian vendors, but then be surprised that the refund is actually less than expected.
- red773
- Newbie
- Feb 22, 2021
- 13 posts
- 18 upvotes
Anyone have the new password?
- Sgt_Strider
- Deal Expert
- Nov 7, 2003
- 23201 posts
- 2329 upvotes
- Singapore
- canadiankorean
- Deal Fanatic
- Jan 18, 2004
- 6433 posts
- 1239 upvotes
- Canada
Does anyone have the new password?
Thanks!
Thanks!
- M1K3Z0R
- Deal Fanatic
- May 11, 2009
- 8554 posts
- 5570 upvotes
- Trudostan
My experience was that they wouldn't honor their own price adjustment policy, had to return/rebuy. This was for a C32q-20 monitor from last year's November deals, initially they said the policy excludes accessories and is only for PCs, kept reading me scripts, eventually caved and said they'll do it, and then stopped replying.
SAMSUNG SUCKS! NO SSD WARRANTY IN CANADA > https://forums.redflagdeals.com/has-any ... d-2098075/
- superspud9
- Member
- Aug 25, 2006
- 356 posts
- 154 upvotes
- Cambridge
There are some good ideal by lenovo today:
ThinkPad T14s Gen 2 AMD (14”) - Black: $1614 ships in couple days
AMD Ryzen™ 5 Pro 5650U
16GB memory
512GB SSD
ThinkPad P14s Gen 2 AMD (14") - Mobile Workstation: $1449 ships in 4 months
AMD Ryzen™ 5 Pro 5650U (+$100 to upgrade to ryzen 7)
16GB memory
512GB SSD
I see 8% rakuten on lenovo today too
ThinkPad T14s Gen 2 AMD (14”) - Black: $1614 ships in couple days
AMD Ryzen™ 5 Pro 5650U
16GB memory
512GB SSD
ThinkPad P14s Gen 2 AMD (14") - Mobile Workstation: $1449 ships in 4 months
AMD Ryzen™ 5 Pro 5650U (+$100 to upgrade to ryzen 7)
16GB memory
512GB SSD
I see 8% rakuten on lenovo today too
[solicitation removed]
- angel_wing0
- Moderator
- Mar 23, 2004
- 47728 posts
- 13903 upvotes
- Markham
It seems perkopolis gives better prices than epp now, how sad.
- noxlord
- Sr. Member
- Dec 20, 2006
- 804 posts
- 598 upvotes
Yeah, that's kinda weird. OP should be updated to reflect that.angel_wing0 wrote: ↑ It seems perkopolis gives better prices than epp now, how sad.