My case is getting a little tricky. I initiated a return case through their online system. They asked me to wait for the return label sent through email. Then the next day I called their customer service and they offered me a replacement and I said ok. I need to return it first of course, and I shall still wait for the return label emailed to me. A couple days ago I received an email with the return label. Now I’m confused if that return label is associated with my return request or replacement request. I sent it out anyway. So I will either get a refund or a replacement. We will see.
But in terms of return, just open a case and select late delivery as return reason. Should be no problem. If you select other reasons related to performance of the laptop they will require a technician case number (meaning you have contacted technical support and return is the only way to resolve the problem).