AB/BC/Shaw Territory - Cable 30 Internet for $32.95/mo, Cable 75 for $39.95/mo
- Deal Link:
- Light Speed Internet
They also have some good prices/sales on their DSL Internet for BC/AB, but I haven't compared to see how they stack up against others (not applicable to me since it's not available in my neighbourhood).
- One of their banner promises on their main webpage claims: "Forever Pricing" - The price of your plan when you sign-up never changes for as long as you are our customer .. even for decades!
- They claim "Flash Sale" prices will not increase, even after the 12-month commitment.
- Prices in my notes from 2017 are fairly consistent with the current regular 2020 prices listed, so unlike other providers, they don't seem to have the same rate of hikes.
- If you already have services using Shaw infrastructure, you probably won't need a site visit by a technician.
- No installation/activation fees (most don't have this, but it's worth mentioning since companies used to charge for activation).
- In addition to conventional credit card acceptance, they also accept bank-initiated bill payments as well as e-Transfer payments (kind of weird concept, to me?!) which some users might like.
- For "Flash Sale" prices, a 12-month commitment is required (they'll charge $59.95+taxes if you cancel early).
- If you don't already have a compatible modem, you'll need to rent ($2.95/mo) or buy one (cheapest $94.50). See https://lightspeed.ca/cable-modem-prices/
- Compared to some providers, they don't have a very streamlined website or interface, and most things are done over the phone. For example, unlike my previous provider, I can't log into my account to change credit card numbers, change plans, view billing, add features, etc. To do this, it's a phone call. But, acceptable for cheap and no-frills product.
- You're billed for 2 full months up front (apparently for first and last months), and then on the 1st of the month thereafter, so its important to keep in mind that you've already pre-paid for an additional month if you decide to cancel at some point. So, in my example, I paid $32.95+$32.95+taxes up front, for services starting January 15. On February 1, I am billed a full cycle, but then credited for the prorated portion of January that I didn't have services (Jan 1-14 in my case).
- They indicate there's a fee (amount unspecified) to change your package/speed, but mention they allow one free speed or package change per account or customer (not sure if that's per lifetime, or year, or whatever).
- Contrary to what they say, a migration from one Shaw-reseller over to LightSpeed is not necessarily as "seamless" as they claim, even if you follow instructions to a "T", and a day or two of outage may be expected (they claim it's due to being at the mercy of your existing provider and Shaw).
I had done some research back in 2017 when I was looking for a new internet provider with lower prices (after a 1-year promo with Shaw was done, and prices were about to skyrocket). At the time, I went with VMedia.ca and got their Cable 25 for $34.95/mo. In May 2019, I got an email indicating their prices would all go up $3/mo, so I called and inquired, and without much effort, they were willing to roll back pricing for me, maintaining the $34.95/mo for another 12 months. I got another e-mail in early January 2020 indicating prices would go up $4/mo, and again I contacted them and without much effort they offered to drop the increase for 12 months. $34.95/mo isn't bad, given that their listed price was $41.95/mo now. Service has been reliable, and I was satisifed with them for the 2+ years I was with them.
But, on 2020/01/06, I decided to look at my old notes from 2017, and saw that I had listed LightSpeed.ca as a provider. I'm not sure why I didn't go with them initially. I looked at their website and noticed they had some really great prices (with "Flash Sales") that were unbeatable by others offering similar services. For me, Cable 30 at $32.95/mo was of interest. So, I phoned and inquired. And decided to make the leap. By going to their Cable 30 service (an upgrade from my current Cable 25 with VMedia), I'd obviously get a bit more download bandwidth, plus 5 Mbps Up (isntead of just 2.5), for $2 cheaper than I was paying. Cable 30 at TekSavvy runs at $39.95/mo, $43.00/mo at CanCom, and $46.95/mo at VMedia.
I already had a Hitron CDA-RES modem which I bought from VMedia in 2017 for $100 plus shipping (I see it's now available for $50 from them), so I didn't need to invest in anything else. I provided a photo of the modem label (contains model, serial number, and MAC address) as requested to LightSpeed. Multiple agents at LightSpeed assured me that it would be a seamless transition with minimal/no downtime if I followed instructions precisely (i.e. they provided a date, which I had to pass onto VMedia, requesting a cancellation effective on that date, and obtain a reference number which I provided back to LightSpeed).
Incidentally, when I called VMedia to request a cancellation, they seemed very willing to provide a deal to get me to stay ("Why are you cancelling? What could we do to make you change your mind?"). So, had I known, I might've just stayed with them for convenience if they could match LS, but then having to call back every few months to threaten to cancel and to ask for waiving of price hikes wasn't on my list of things I like to do. And I had already paid LightSpeed the 2 months of service up front to go ahead. So, no going back now.
The cancellation date (01/14) approached, and on 01/13 at 22:23 MST, my Internet service with VMedia ceased working. Services were still down on 01/14, and I tried multiple things (power-cycling modem, router, etc.). I was still getting an IP address (45.44.99.x subnet) on renewing my lease, but I couldn't get beyond the VMedia gateway. I contacted LightSpeed to inquire about status of the activation, but they said they had no visibility, and that this was all in the hands of VMedia and Shaw (apparently LS submits an activation request to Shaw, but Shaw will only process it after they've processed the cancellation request from VMedia, so there's a sequence of events that must occur in order). Anyway, on the morning of 01/15 I still had no service (despite the power-cycling dance routine I attempted one more time), and I was a bit concerned due to having my monitored security system, smart things (video doorbell, garage opener, etc.) all reliant on internet. But, whatever... not the end of the world for me, and I went off to work. When I came home that day (01/15), to my delight my Internet was up (I got notifications on my phone when I disarmed my security system, etc.). I checked my router and it indicated service was restored around 15:00 MST, and I was on a 172.103.x.x IP address now.
I've performed the obligatory speed tests, etc. and everything checks out. I haven't had the service for long enough to get a sense of stability, etc., but have no reason to expect much difference compared to what I experienced with VMedia. With VMedia, I occasionally (maybe every 2-3 months?) had to power-cycle the cable modem to restore expected speeds, but otherwise I had no complaints at all.
EDIT (01/18): Deleted mention of sale on Cable 150/300/600, which expired on 01/15, and was deleted from LS's website on 01/16.
EDIT (01/18): Clarified application of 2-month prepayment, and billing on 1st of each month thereafter.
EDIT (02/01): Updated billing info, as I received my invoice and my card was charged...