Cell Phones

Locked phones from Koodo to Freedom Mobile?

  • Last Updated:
  • Feb 4th, 2018 1:13 pm
[OP]
Member
User avatar
Oct 22, 2007
276 posts
3 upvotes
Ancaster

Locked phones from Koodo to Freedom Mobile?

Our family has 4 phones with Koodo and and 1 on Bell Mobility.

I couldn't get a straight answer from the Koodo booth wondering are the phones LOCKED to koodo preventing us from switching without an unlocking fee etc?
Also wondering how spotty the Freedom Mobile service is in the Kawarthas during the summer...

Any help appreciated as we are paying a lot more at koodo for minimal data use etc.

Thank you ahead of time.
11 replies
Deal Addict
Nov 20, 2005
1427 posts
556 upvotes
Not sure how reception is out in Ontario, but in the Vancouver area it's been fine for me.

You should be able the code for free from Koodo as of Dec 1, 2017.
Newbie
Jul 14, 2011
84 posts
18 upvotes
St Thomas
pitabread wrote: You should be able the code for free from Koodo as of Dec 1, 2017.
To clarify, you can have the phone unlocked by Koodo for free when you call in and select that option. I did this the other day, and the unlocking rep offered me a retention plan of $40 for unlimited canada-wide talk and text with 1gb data, plus a bonus 2gb data for 24 months. She also told me that the iPhone 6s I bought on Black Friday was already unlocked, and she unlocked my old, second-hand Telus iPhone 5s - she sent an email with unlocking instructions. This was free, of course. So, when you call in to unlock and tell them you're switching to Freedom, be prepared to perhaps receive a better plan offer.
Penalty Box
Jun 24, 2015
4710 posts
1388 upvotes
0 downvotes
just call and ask for the unlock code, its not only free, its the LAW, they HAFTO give you the damn code.
Hi
[OP]
Member
User avatar
Oct 22, 2007
276 posts
3 upvotes
Ancaster
Thank you very much for the info, very much appreciated.
Was at Koodo booth today and they are getting wiped out with Freedom Mobile 10G questions and have been told to direct all inquiries to customer support for better pricing.
Deal Addict
Sep 17, 2011
3627 posts
498 upvotes
Are you looking to go to freedom for the 10 gig plan ?
If so I would call up Koodo and ask to speak with someone in loyalty and ask for the plan
Let them know you were out of town when the deal was on and were not able to take advantage at that time
My friend called into koodo the other day and he was able to get the plan
As others have mentioned Koodo unlocking is super easy... I called in this morning and had my moms phone unlocked in 5 min
Deal Fanatic
Apr 20, 2011
7747 posts
2705 upvotes
ON
Raycaster wrote: Also wondering how spotty the Freedom Mobile service is in the Kawarthas during the summer...
Define "Kawarthas", cause anything away from the 115 or north of ptbo is not home service. You're better off with koodo in cottage country if you plan to use data.
The occasional calls/texts might be fine if you're ok with pay per use roaming or bumping up to an 'everywhere' plan.
[OP]
Member
User avatar
Oct 22, 2007
276 posts
3 upvotes
Ancaster
We rent in the Fenelon Falls area during July but its not a huge deal breaker considering it is "holidays".
I remember a few years back that on fishing trips up in Nippising my Koodo phone had bad reception and always had to borrow a friends ROGERS cell phone
Deal Expert
User avatar
Feb 24, 2003
17231 posts
3475 upvotes
Toronto
If these are Samsung phones you want to unlock, try using the chat option at Samsung.ca. A co-worker got an unlock code via chat for his Rogers note 3 in a few minutes.
Penalty Box
Jun 24, 2015
4710 posts
1388 upvotes
0 downvotes
yeah samsung gives free unlock codes too
Hi
Newbie
Mar 7, 2011
25 posts
3 upvotes
Toronto
Unfortunately, it's not actually "law." It's been banned only. This is how Bell is getting away with not unlocking phones for free.
Deal Addict
Oct 3, 2012
1956 posts
784 upvotes
Hamilton, Ontario
jungareed wrote: Unfortunately, it's not actually "law." It's been banned only. This is how Bell is getting away with not unlocking phones for free.
I'm not sure where you get your information from. It is a long read but:

https://crtc.gc.ca/eng/archive/2017/2017-200.htm

Relevant quotes include:
For additional clarity, customers with existing contracts who already have a locked device and who wish to have their devices unlocked will be subject to the terms and conditions associated with unlocking set out in their wireless contract until 30 November 2017. However, as of the revised Code’s effective date (1 December 2017), customers with pre-existing contracts can request that their devices be unlocked at no charge.
F. Mobile device issues
1. Unlocking
(i) Any device provided by a service provider to the customer for the purpose of providing wireless services must be provided unlocked.

(ii) If a device is, or becomes, locked to a service provider’s network, that service provider must unlock the device, or give the customer the means to unlock the device, upon request, at no charge.
This is the law. If any company, such as Bell is violating it, lodge a complaint with the CCTS immediately. That said there are obvious loopholes. The requirement is only to unlock the device for the customer. If you buy a locked phone 2nd hand, they are under absolutely no obligation to provide you an unlock code.

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