Logitech Refusing to Replace Faulty Mouse?
Hello,
I bought a Logitech G Pro Wireless back in May 2019 and after a few months of use the scroll wheel clicking broke. It started to double/triple click when I pushed it. I called Logitech and they sent me a replacement for the problem. Everything went smooth and was great.
Just last week (and after the same amount of time as the first one) the replacement mouse they sent broke in the EXACT same way as the original (scroll wheel double clicking). I contacted Logitech again about this problem and they're now refusing to help me because they've already sent a replacement in the past.
Quoted email:
What are my options here?
I bought a Logitech G Pro Wireless back in May 2019 and after a few months of use the scroll wheel clicking broke. It started to double/triple click when I pushed it. I called Logitech and they sent me a replacement for the problem. Everything went smooth and was great.
Just last week (and after the same amount of time as the first one) the replacement mouse they sent broke in the EXACT same way as the original (scroll wheel double clicking). I contacted Logitech again about this problem and they're now refusing to help me because they've already sent a replacement in the past.
Quoted email:
Now I'm no lawyer, but is warranty a one time thing? To me warranty implies that my product will be or should be working for the duration of the warranty free of charge. Not that if I use my warranty to get a replacement, the remainder is nullified. It's bull shit that I spent $250 on a mouse that doesn't even work for more than a few months at a time.Hi Jonathan,
Thanks for the response. Upon checking on the Serial Number you provided, it shows that you're trying to make a claim to the original mouse again. We did confirm that the unit was already faulty that's why we sent you a replacement unit.
Making another claim is no longer subject for this mouse.
For future reference, your ticket number for this issue is 3069100 and you can reference it should you have any further questions regarding this case.
Best regards,
Oman
Logitech Customer Support
What are my options here?