Shopping Discussion

Lowes cancelled order, but charged and partially refunded my card

  • Last Updated:
  • Aug 27th, 2019 12:54 pm
[OP]
Deal Addict
Apr 13, 2017
2315 posts
1100 upvotes
GTA

Lowes cancelled order, but charged and partially refunded my card

Ordered a patio set last week from lowes for home delivery. Used PayPal.

Lowes cancels the order saying item out of stock, but still charges my credit card through PayPal.

Next day I get a partial refund, which appears to be the item price + tax. No refund for the delivery fee !

Called lowes customer service. They told me to talk to store. Called the store, but they say since its online order, deal with lowes.ca. after several back and forth, one of the CSR said they will submit request delivery fee to be refunded. Its been few days, but I don't see anything.

How should I deal with these crooks ? Should I go through PayPal or credit card?
3 replies
Deal Addict
User avatar
Mar 3, 2012
3269 posts
1619 upvotes
Mississauga
Try chargeback through PayPal first.
I love RFD! :)
[OP]
Deal Addict
Apr 13, 2017
2315 posts
1100 upvotes
GTA
yo2boy wrote: Try chargeback through PayPal first.
Thanks. Initiated a case with PayPal. Lowes has 10 days to respond.
[OP]
Deal Addict
Apr 13, 2017
2315 posts
1100 upvotes
GTA
Update: Lowes refunded the money back to my PayPal today.

PayPal rejected my case saying seller already refunded the money.

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