Lowes Price Match experience
I recently bought a patio set from Lowe's in an attempt to price beat and get 10% cheaper than Home Depot price. Product is exactly the same, both banners had it shipped for free and shipping directly from OEM. No gray zone and very straightforward. I read all the fineprints and made sure it is 100% legit.
Lowe's price is 2228 vs 1498 $ for Home Depot.
You have to go through a form to request price beat for online orders which I did straight after the purchase. My initial hope was to cancel the order if the PM is not granted to avoid further trouble. Product still shipped in the meanwhile and have not heard back from Lowe's in interim. It has been now 10 days from initial order and 5 days from the day I received the goods and still no news. Lowe's does not answer through the phone (long waits) and I waited through their chat 3 times. I have copies of all the transcripts and even agents agreeing implicitly that it should be granted because manufacturer number is the same and simply they have no control on the queue for PM. At some point, they escalated my interaction and had someone call me all to say that it is in the queue (interaction was added to my case number) and it is a different department that approves these requests. I tried to make sure during that call that they add as much notes as possible and the product price was good and available.
To add to the uncertainty, product is now OOS at both banners and other banners as well that sell the same product. I am on the hook for 2500 $ and 1000 $ of price difference roughly. I have printed a PDF at the time it was available for purchase as additional proof.
I have not opened the patio set to inspect it for damages as I want to return brand new it if the PM is not granted. I technically have 30 days to return. That return would likely take many days given the current situation as you have to go through a form online as well. Anyways, my question is how much you think I should wait further and how confident I should be vs the situation. Also if there are other means to escalate this. If people had experience with Lowe's PM online, it would be appreciated as well.
Regardless of the outcome, I think I will not bother with Lowe's anymore and this is poor customer service. I am trying to be as comprehensive as possible but there is really no way to get the end of it so far (denied or granted PM).
Thanks in advance for your replies.