Why would you even need to know which stores had the jacket in stock? The whole point was to remove the security tag of the item you already have in hand.fleurbella wrote: ↑ They initially offered to replace the jacket and I send back the one I received. I agreed. Less than 24 hours later they said they were "unable to process that", and that I could exchange by visiting a store in person. I asked them to let me know which stores had a jacket in that size (their website shows none). I have subsequently followed up on that email 4 times with zero acknowledgement or response. That is shit service.
This doesn't even make sense.