[Meridian Visa] 4% cash back on G&G, 2% on Rx&PAP VISA card (First $25,000 in purchase)*No limited time

Kurtz7834 wrote: ↑ It's amazing how angry some people are getting because....

they can't sign up for a credit card RIGHT NOW? Really?

Edmontonian22 wrote: ↑
They don't have an strategy, that's the whole point.
Failing week after week over and over again and saying "we are working on it" is not a strategy.
A convenience store has better planning than this credit union.

redflag wrote: ↑ I would be surprised if they don't have a strategy for such a big project. My guess is that they had not tested it enough, and the strategy was pooly executed. Hence my earlier joke of their COO should get fired.

Kiraly wrote: ↑ I called the number on the back of my card to ask about automatic payment of the full balance. Got someone on the phone in 2 minutes.

Me: "Is it possible to set up automatic payment of my full balance from a chequing account?"
Him: "I can't do that here, but my information says you can set that up at meridiancu.ca".
Me: "Where on the website? I don't see any place to do that."
Him: "Let me see....You are right. There isn't a place to do that. Not on meridiancu.ca nor on EzCard. I wonder why they would tell us that then."
Me: "Aren't you with Meridian?"
Him: "No."
Me: "Oh, are you with EzCard?"
Him: "No."
Me: "Oh. I guess you are a contracted customer service company?"
Him: "Yes. Apparently there is a way to set this up, and it says that to visit meridiancu.ca, but you are correct that doesn't seem to actually be possible."
Me: "Well do you have a phone number that actually goes to Meridian that I could call and ask?"
Him: "Sure, 1-855-219-0567".
Me: "Thanks."
Him: "Would you like me to transfer you there?"
Me: "Yes please."
I've now been on hold for 30 minutes and don't have any more time to waste on this. I'm hanging up. Pathetic.

deltatux wrote: ↑ You seem to be on a hell bent mission to slam this credit union. Honestly,

Edmontonian22 wrote: ↑ If you read just a few comments in this thread you will read the following:
1-People was not able to use their "new" credit card upon cancelation of the "old one"
2- They can not see their points in the new website
3- PR advertise and in private communication that anyone will be able to apply at the beginning of November however they haven't rectify that, just go with the flow.
4- Many can not use their credit cards overseas and are advise to use other forms of payments without telling as to when they will be able to use their credit card again, going for weeks now.
5- Many "agree" that their new platform has "flaws" but they after a month "still working on it" etc etc.

And in your understanding is just about "new applications"
Slow day for you I guess.

Acadian wrote: ↑ At the risk of being berated with "Haven't you read the whole thread" comments...I have a few issues and just wondering if it's just me or for everyone:

- still can't change my PIN
- can't get my card to work when ordering form Amazon
- no rewards points on my account

Should I be calling in to get these fixed or are they still trying to fix these?

Thanks!

Kiraly wrote: ↑ The rewards points are there, they are just really hard to find. Even Meridian's customer service people don't seem to know how to do it. Kudos to @fr1end who discovered how and posted here about it (post #907).

Sign in, then go to EZcard.
In the top right of the EZcard screen, under log out, you should see your name, followed by a little double arrow icon ⇄.


Screenshot 2022-12-01 at 6.09.47 AM.png


Click the double arrow, you should be able to select your "previous card" with a seemingly random 4-digit number. Select that, then click the Account Details tab. There are your reward points, including those transferred over from Capital One. Mine is definitely calculated correctly, I had about 5,000 points moved from Capital One and have earned about 3300 since.


Screenshot 2022-12-01 at 6.10.21 AM.png

Avenger wrote: ↑ Pin change is still not working, and the language default is still stuck at french. What a joke!

redflag wrote: ↑ I say they keep paying us $50 for every month these basic issues not being fixed

redflag wrote: ↑ I say they keep paying us $50 for every month these basic issues not being fixed

Kurtz7834 wrote: ↑ That's really bad, 2 months later I still can't change my PIN, lol. Worst credit card roll out ever?

redflag wrote: ↑ I can live with it if I can get 600bucks every year.