Money already on newly activated Canadian Tire Money loyalty card? Why?

shyhermit wrote: ↑ I spotted something odd in a newly activated Canadian Tire Money loyalty card that mom got. It is a new card (still stuck on the cardboard) I got directly for her from customer service at the store. I did not make any purchase at the time. When my mom used it to register an account on Canadian Tire website and attached the card to it, it showed that the card already has a small balance (it is less than a dollar). She had no prior Canadian Tire account. Is this normal? Could this be a phantom balance?

I am now worried that this is a previously used card. Am I correct? Is it possible that someone else is already using the same card and had already registered it before. Surely, Canadian Tire would have checked for duplicate card number when my mom registered the card.

Called Canadian Tire customer service about it. No help at all.

Can anyone chime in?

PointsHubby wrote: ↑It’s been AGES since I got my Cdn Tire Money Card... so I can only guess

Sounds like a Promotion, or else they credited some Cdn Tire money to her account. I seem to recall when we went to the Plastic Card we emptied out our pockets / wallet / purse and handed in our old Cdn Tire Paper Money, which was then credited to our new Cdn Tire Plastic Money Cards.

To be honest, we love Cdn Tire... great place to buy everyday stuff, especially when on sale. But their Loyalty Program is slower than molasses... it takes forever to accumulate any decent money on the card unless you have a Cdn Tire Branded CC linked in ... or buy a lot of gasoline from them.

Marzipan wrote: ↑ Now that she has the account set up are you able to see anything under Order History? On the menu line Account then Order History.