Money mart not so convenient after all
To whom it may concern:
I'm writing you this email in regards to my recent experience at one of your locations in Mississauga, Ontario. I received a USPS postal money order, and did not want to wait the 5-6 day period that my bank would hold the cheque for, so I visited your website and read your info on cheque cashing.
This is what is written on your website:
QUICK & CONVENIENT
"Simply bring your cheque to one of our many convenient locations and turn your cheque in to cash...in a flash. We are Canada’s largest cheque cashing service provider with quick, convenient, and hassle-free service all at affordable rates*. So cash in on our 25+ years of experience and visit Money Mart today!"
So i thought, why not give money mart my business based on this convenience that they claim to offer.
All I can say is that it was the farthest from being quick and convenient as one could imagine.
I first give the representative the cheque, my drivers license, then against my own beliefs my SIN number, because she told me I have to open an account there to cash the cheque. I was also told that there could be a HOLD (which is not what your website says) and she wouldnt be able to tell until after it is processed.
At this point I was a little bit irritated as the whole point of me wanting to use and pay for your company's services was to avoid the hold and have the money that day. At that point I asked her to confirm wheteher or not there will be a hold because that would defeat the purpose of not using my own bank for the transaction. She then told me that the last step to opening the account and checking if there would be a hold on the cheque was to provide 2-3 personal references. What??? personal references??? are your serious??
At that point I nearly hit the roof, but I did not. I simply said, I thank you for your time but could you please cancel the request for an account and to cash this cheque today. Because all of this hassle completely does not make it any easier than cashing it at my own bank where I will NOT be charged a penny to cash it. She said OK, i have not saved anything i will just simply delete the request.
At the end of the day, i hoped to give your company my business because of the ease of use that is claimed on your website. Sadly your company charges for a supposed convenience, which in my experience today, was not convenient at all.
Thank you for wasting my time money mart