Monitor internet connection dropouts

Not sure if there is any point. their logs can identify issues and they should be able to check the sync times of modems in your segment. Just open a CCTS complaint that you have issues that are unresolved and you want it fixed and compensation for your time and trouble.

There is a PingPlotter. Google it.

alpovs wrote: ↑ There is a PingPlotter. Google it.

I am trying the free 14 day trial. Don't really understand it.

GTT1 wrote: ↑ I am trying the free 14 day trial. Don't really understand it.

As I remember it it constantly pings some IP. When your connection drops you will see a lot of red, it won't be able to ping that IP. You can test by disconnecting your modem. In the end you will have a log when exactly your connection dropped.

I suppose you are not using wireless. Run PingPlotter on a PC connected via Ethernet. You might have wireless dropouts unrelated to Cogeco.

Unfortunately the free version of PingPlotter does not allow you to "graph" a specific "hop" for latency and packet loss. The graph allows you to step away from watching the screen and simply run PingPlotter in the background for a couple of hours or all day if you wish.

A hop is a router that your network "ping" packet goes thru on the way to the destination URL. You could have a handful or nearly two dozen routers in a chain of hops between you and your target URL that you are "pinging" with PingPlotter.

With the graph you can step back in the timeline and see exactly when that specific router started to act up. You know a specific router is going bad when its' "Packet Loss" starts to increase. In a solid connection all of the routers will show zero % packet loss. An occasional 1 or 2% is not bad. When it starts to climb over 10% there is a problem. Usually by 50% you will notice that your browser is sluggish in loading web sites.

Like this:



Look down to the lower left of the PP window for the "Sampling" configuration. I usually set up PingPlotter as follows:

# of times to trace: Unlimited

Trace Delay: 1 second

Samples to Include: 25 ( 25x4=100% ) try 100

You can play with the Samples count to see in the last 25 or last 100 samples how many errors there were. I use 25 just to get a somewhat accurate estimate quickly rather than waiting for the first 100 to be collected.

Note that some routers have been set up to ignore your ping inquiries so they will show no info in the list of hops in addition to 100% packet loss. Your packets will get processed and sent on but the router does not send an acknowledgement to your PC that it has done so. At the bottom of the screen your round trip latency will be displayed.

At the top left in the "Address to Trace" either key in the URL you have issues with (i.e. www.cbc.ca ) or type in the IP address of a remote server. I often use the IP address of game servers to test my ISP's local status.

Usually the top hop in the list is your home modem/router followed by the local router of your ISP. You might also see one or two more listings below that belong to your ISP.

If, where you might normally see 10 hops, and your internet connection is down and all you can see is the IP address of your local modem/router, maybe something like 192.168.1.1, then your modem/router is failing to communicate with the ISP's local router. If you see your modem/router and the ISP's first router, it indicates that possibly the issue lies with the ISP's local neighborhood router.

However, I have seen issues with the network card configuration, drivers, and even signal booster power supplies gone bad that have caused packet loss, sometimes only at specific times of the day.

There are similar "free" graphical traceroute tools offered by Solar Winds but I have not tried them - a bit nervous about their products since the big hack a few months back.

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Check if you have a Puma 6 modem. Change it if you do.

https://approvedmodemlist.com/intel-pum ... t-defects/