MS Outlook question - pls help me

fbjin01 wrote: ↑ I have a pre-written paragraph for my customers in Word. If I start a new e-mail and copy & paste the paragraph, it looks exactly the same.
But if I use Reply to my customer's previous e-mail and copy & past the paragraph, the colour and font look different. Anybody has the same experience?

Select "Text" format for the email to erase all hidden formatting, then switch back to HTML format.

Thank you. Where can I find "Text" option?

Exp315 wrote: ↑ Select "Text" format for the email to erase all hidden formatting, then switch back to HTML format.

I tried it but doesn't work. Any other way to solve this issue? Thanks

fbjin01 wrote: ↑ Thank you. Where can I find "Text" option?

In the Message menu, Format Text -> As Plain Text

erases all existing formatting from the message.

You can then switch back to "As HTML" to use your own formatting. But if you then paste in text that contains its own formatting, there's no guarantee that it will be rendered the same in Outlook as it was in the original.

They usually change the colour to blue when replying. The easiest thing to do is to highlight the text and change the colour back to Black.

After copying from Word, go into Outlook. When you paste, instead of just hitting CTRL-V on your keyboard, just right-click your mouse/trackpad, and then click the farthest right Paste Options (as indicated by the arrow). That will remove all text formatting from what you copy from Word and just paste the unformatted text, which should have the same format of the email you are replying to.




You can also change the default behaviour of Paste. In Outlook, create a new message by pressing CTRL-N. Near the top left, click the inverted triangle under Paste, and then click Set Default Paste. You will see the Editor Options window come up, and Advanced selected on the left. On the right hand side, scroll down to the Cut, copy, and paste section. Change the Pasting from other programs option to Keep text only. Click OK.